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AI customer service

128 results · Page 4 of 4

SkipCalls

AI customer service

SkipCalls is an AI receptionist and 24/7 AI answering service for small businesses that can answer incoming calls using a business's existing phone number, book services, send call summary text messages, transfer urgent calls, and block spam calls. It supports English and Spanish, is compatible with major carriers, and can integrate with Google Calendar, Outlook Calendar, and custom Webhooks. Monthly plans start at $19.99, with a 30-day money-back guarantee, no contract, and cancel anytime.

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Sprinklr

AI customer service

Sprinklr is an AI-native customer experience management platform for enterprises, integrating four major product suites—customer service, social media, market insights, and marketing—into a single platform through the Unified-CXM system. Its goal is to unify and connect every touchpoint across the customer journey, enabling marketing, service, and experience teams to collaborate in the same environment. The platform natively integrates generative and agentic AI, offering capabilities such as AI agents, Agent Copilot, conversational IVR, workforce management, knowledge base, quality management, and conversational analytics, and covering more than 30 digital and social channels. Sprinklr is aimed at large enterprises and supports customization and integration with existing technology stacks.

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AI customer service

ModuHelp is an AI email customer service tool for small businesses. It reads your existing support mailbox, drafts replies based on documents you upload yourself (PDF, FAQ, website content), but every reply must be approved by a human before it is sent. It does not provide a chat window; customer service still takes place via email. Users simply forward their existing support address to ModuHelp, upload documents, and then review and approve drafts. Pricing starts at €19.90/month, with a 7-day free trial, no credit card required, and data hosted in the EU in compliance with GDPR.

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Streak

AI customer service

Streak is a customer relationship management (CRM) tool integrated directly into Gmail, allowing teams to manage sales and customer relationships without leaving their inbox. It is officially stated that 750,000+ users use it. It turns Gmail into a hub for managing all customer relationships, offering automatic email logging for the whole team, pipeline and deal tags in the inbox, AI data entry, natural language questions, real-time data columns, phone calls, custom permissions, contact management, data validation, task management, and custom report views. Users need to complete account setup in a desktop browser, after which they can install the mobile app to access pipelines.

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Surfn

AI customer service

Surfn is a tool for creating conversational AI agents without writing code. Users can use websites, files, YouTube videos, product links, FAQs, and other content as training material, enabling the agent to answer visitor questions instantly 24 hours a day based on that content, while presenting itself with a branded tone and image. The agent can not only answer questions but also perform tasks as required, such as asking questions to qualify leads, collecting prospect information, booking calls, and delivering videos, product introductions, or customer testimonials at the right moment, helping improve engagement, lead generation, sales, and booking conversions. The agent can be shared via a dedicated link (in the form surfn.ai/@yourname) on social platforms, email newsletters, direct messages, courses, or communities, and can also be embedded in a website. Users can view conversation records and insights in the dashboard and sync leads and conversation records to Google Sheets, a CRM, or other tools connected through Zapier. It is suitable for creators, coaches, course operators, agencies, and enterprises for use cases such as customer acquisition, conversion, customer support, and lead qualification. The official page does not provide specific fee or pricing information.

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Talkdesk

AI customer service

Talkdesk is a vendor in the field of customer experience automation (CXA), leveraging AI and real-time data to automate customer journeys, helping enterprises reduce costs and improve outcomes. Its platform serves both human agents and AI agents: humans focus on judgment and empathy, while AI agents execute work end to end. Core capabilities include autonomous agents, intent-driven execution, instant scalability, as well as pre-trained agents for specific industries and use cases, dynamic knowledge creation, and built-in quality validation. The product can be applied to customer service scenarios such as appointments and directions, order status and tracking, proactive travel notifications, and card status and authorization.

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tawk.to

AI customer service

tawk.to is a free customer communication platform that brings live chat, tickets, a knowledge base, AI assistance, and CRM together in one inbox, allowing businesses to handle customer messages from all channels in a unified way. Officially, it says more than 6 million businesses already use it, and over 3 billion people interact through tawk.to every month. The platform provides 24/7 multilingual AI instant answers, can automatically resolve routine questions, and hands off to an agent when a human is needed, while preserving the full conversation history and context. Its CRM turns every conversation into a contact record, linking deals, tickets, tasks, and notes to help teams follow each customer journey. Users only need to paste a JavaScript snippet to go live in minutes, with no developer required, and native apps are available for iOS, Android, macOS, and Windows. Its core features being permanently free is its main selling point, and the official source does not provide specific paid pricing or enterprise edition pricing information.

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Thoughtly

AI customer service

Thoughtly is an AI agent platform focused on automatically responding to potential customers through AI voice and SMS agents. Its AI agents can reply to inquiries within seconds, answer questions, qualify leads, and automatically schedule meetings, helping businesses solve the problem of teams being unable to follow up on all leads in a timely manner. Thoughtly can learn from existing scripts, email outreach, and call recordings, making the conversation style fit the team and brand. The official website showcases several customer cases: Centracom replaced its call center with AI voice agents and saved nearly $500,000 in costs; Nomad handles 20,000 calls per day without adding agents; Podium Education achieved 100% opportunity reach.

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Trylli AI

AI customer service

Trylli AI is an enterprise-grade voice AI platform focused on AI phone calls, inbound and outbound, lead qualification, appointment scheduling, customer support, and AI front desk automation. It provides natural, low-latency voice agents that can handle call scenarios such as sales, support, reminders, lead screening, and follow-up, and supports writing structured summaries in real time to CRMs such as HubSpot, Salesforce, Pipedrive, and Zoho. The platform can be securely deployed in the cloud or on the customer's own infrastructure, providing complete data and privacy control. Main features include: inbound handling with context and memory, high-volume outbound campaigns, summaries automatically written to CRM at the end of calls, searchable recordings with permission controls and redacted retention, seamless transfer to human agents, knowledge grounding based on enterprise documents and policies, two-way calendar sync and confirmation rescheduling, callback to missed calls within 60 seconds, compliant payment reminders, and more. It is suitable for sales, support, and finance teams, helping automate sales, support, and operations calls. On security, it provides access management, private deployment, data residency, and support for custom security requirements.

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صفحة الأسعار الرسمية

AI customer service

Lucidya is an AI-native customer experience (CX) intelligence platform that unifies social media listening, omnichannel engagement, and autonomous support. It monitors brand mentions, competitors, and keywords in real time, analyzes sentiment, builds 360° customer profiles, and brings DMs, emails, and comments together into a single inbox accelerated by AI. The platform excels at Arabic and English sentiment analysis, claiming deep understanding of 15 Arabic dialects with 92% sentiment analysis accuracy. It is suitable for industries such as travel, finance, hospitality and food service, logistics, and government, helping brands gain insights from customer signals and take action.

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