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AI customer service

128 results · Page 3 of 4

Gupshup

AI customer service

Gupshup is a conversational AI platform for marketing, e-commerce, and customer support automation, offering deployable, secure, scalable AI agents and enterprise-grade infrastructure. It officially states that it serves 50,000+ customers, covers 130+ countries, and processes more than 120 billion messages annually. The platform supports multi-channel conversations across WhatsApp, Instagram, SMS, RCS, and more, and can automate customer interactions, accelerate customer acquisition, drive sales, and improve customer experience. With its proprietary fine-tuned ACE LLM model and integrated AI Co-Pilot, it can provide personalized conversations, suggested replies, summaries, and other functions, and escalate complex cases to human support.

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Hindsight

AI customer service

Hindsight is an AI agent tool for enterprise sales teams that, by understanding every sales opportunity, learns from comparable closed-won and closed-lost deals, and consolidates scattered CRM records, calls, emails, and buyer feedback into a clear understanding of why deals are won and lost. Based on this, it automatically generates evidence-based GTM playbooks and proactively pushes specific action recommendations (Plays) to sales reps when opportunities stall, competitors appear, or key decision-makers are absent. Teams can set up recurring insight reports by product, segment, or sales rep, delivered directly to Slack. Official materials mention that Simpro's new business win rate increased by 10 percentage points compared with the previous nine months. It supports connecting its capabilities to your own agents via API and MCP; specific connectors, deployment methods, and pricing information are not yet available.

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Human Reply

AI customer service

Human Reply is a real-time chat tool for websites, and its core feature is connecting website visitors' chat sessions into a team's existing Telegram groups, allowing team members to reply to website visitors directly from Telegram (including on mobile). After a visitor leaves a message in the website bubble, the session appears as a Telegram topic with a lead information card, including the visitor's identity, the page they are on and the product they are viewing, source, visit count, language, and device. The team can click Claim in Telegram to claim it or reply directly, and the reply will appear in the website chat window in real time with a read receipt. The product emphasizes that there is no need to install a new app or open a new inbox; the team's existing Telegram group is the inbox, and there is no per-seat charge, so all members can reply. The official offering includes a seven-day free trial, subscription per site, and unlimited conversations, two-way transfer of photos, documents, and stickers, business hours and automatic away status, history, and analytics.

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Inbenta

AI customer service

Inbenta is an AI agent platform for customer and employee experience that automates service and tasks across multiple channels. Its core product, Encore, takes a "knowledge-first" approach, retrieving pre-validated answers through a structured knowledge layer rather than generating answers at runtime, thereby returning consistent and auditable responses across voice, chat, and search. The platform offers AI workflows, precise responses, rapid deployment, governance, and model-agnostic design, with more than 850 built-in integrations that can be connected to existing enterprise tools through AppHub without replacing existing systems. It officially claims an answer accuracy rate of over 98% and cites application data from industries such as aviation, banking, and energy.

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Interactions

AI customer service

Interactions is now part of SoundHound AI, combining agentic AI with human-assisted understanding to form a conversational AI platform for enterprise customer service. Interactions has decades of experience in AI customer service, and its intelligent virtual assistants can support complex customer needs through voice and digital channels, with workflow orchestration capabilities that connect AI, systems, and human agents. Its human-in-the-loop model ensures AI decisions are accurate, auditable, and continuously improving. After joining SoundHound AI, the platform integrates full-stack voice AI, agentic systems, and multichannel capabilities, and adds a CX Diagnostics analytics layer for measuring customer effort, self-service resolution rates, and resolution quality. The platform emphasizes enterprise-grade security and governance, high availability, and seamless integration with existing CRM, IVR, and contact center infrastructure, making it suitable for high-call-volume, complex workflow scenarios such as healthcare and telecommunications.

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Kustomer AI

AI customer service

Kustomer AI is an AI customer service CRM platform designed to help businesses deliver faster, more personalized customer support through artificial intelligence. The platform unifies conversation channels, automates workflows, and supports omnichannel customer experiences. Its core capabilities include: AI that understands context, continuously learns, and optimizes toward business goals; resolving complex requests across channels with full customer context; Kustomer Envoy providing human agents with context, intelligence, and tools; and support for customer experience management from building, deploying, and analyzing to continuous improvement. The platform also offers workflow automation, real-time reporting and analytics, and easy-to-install apps and integrations. Kustomer claims to be trusted by more than 600 B2C and B2B companies, and showcases customer testimonials stating a 40% increase in customer satisfaction and 70% of chat conversations fully automated. The platform emphasizes goal-oriented optimization, transparent and explainable AI decisions, and built-in human oversight.

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LeadRealizer

AI customer service

LeadRealizer is a mobile-first sales outreach CRM with a built-in AI sales assistant. It unifies WhatsApp, email, and phone calls into a single inbox, centrally manages customer interaction history and follow-ups, and helps salespeople stop missing follow-ups, reduce administrative work, and move deals forward. The product emphasizes use without a computer, on any Android or iPhone, and offers AI next-step action suggestions, follow-up reminders, deal tracking, and manager visibility, and states that it complies with GDPR and uses European enterprise-grade data security infrastructure.

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Lilidi AI

AI customer service

Lilidi AI offers a conversational AI digital twin (AI Twin) that can act as a sales, customer service, and meeting assistant. It supports communicating with customers via voice, video, and text, answering website-related questions, qualifying leads, booking meetings in Google Calendar or Calendly, and drafting follow-up emails for human confirmation before sending. The AI Twin can also join Zoom, Google Meet, and Microsoft Teams meetings. Its answers are based only on user-approved website content, documents, and rules, it informs visitors that they are talking to AI, and it hands off sensitive issues such as complaints and refunds to humans. Pricing starts at $19 per month, with no free trial, but users can experience a live Twin conversation for free on the official website.

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NexaVoxa

AI customer service

NexaVoxa is an enterprise-oriented voice AI agent platform used for automatically making and receiving calls, customer support, and conversation management. Users can name assistants, write instructions, and choose how they run (a single prompt or a visual branching workflow), attach knowledge sources such as web pages, documents, and recordings, and configure tools and data collection items that can be invoked during calls. Before going live, users can converse with the assistant in the browser, preview the voice, and view real-time transcription. The platform supports integration with Twilio, Telnyx, or SIP trunking to route numbers to assistants, and can also embed the same assistant into a website or make outbound calls from a contact list. Every call returns a verbatim transcript, summary, sentiment, and cost data, and can be used as feedback to release the next version. The platform supports running clusters of assistants on OpenAI, Gemini, and Azure, and provides information delivery rules, outbound campaigns (number pre-validation and retry on failure), call record archiving, and dashboard metrics (response latency, success rate, sentiment, spend). The company says it supports 100+ languages, with a median response time of 194ms in the real-time pipeline, can scale to millions of calls per month, and provides a REST API and Webhook for integration. Pricing is per minute, with no seat fees or monthly minimums, plus a $0.004 platform fee per call, and new users receive $2.00 in credit.

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NinjaPipe

AI customer service

NinjaPipe is a CRM (Customer Relationship Management) tool for small sales teams and agencies, helping users track leads, automate follow-ups, and close deals in one workspace. It provides sales pipeline and kanban views, a unified inbox (integrating channels such as email, WhatsApp, and SMS), and can automatically import ad leads into the CRM. NinjaPipe can be started for free without a credit card, and paid plans are billed annually starting at $15/month. It can connect with Gmail, Outlook, Slack, Google Calendar, GitHub, as well as over 1,000 automation workflows and thousands of integrations such as Zapier, Pabbly, Albato, and n8n.

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Observe.AI

AI customer service

Observe.AI is an AI agent platform for customer experience (CX) that consolidates voice AI, real-time agent assistance, conversation analytics, quality management, and workflow orchestration into a unified platform. At its core are three types of specialized AI agents: customer-facing agents that resolve customer requests end to end across voice and chat channels, covering the entire process from identity verification to execution; frontline team-facing agents that provide personalized context, next-best actions, and automated operations in real time during interactions; and operations-facing agents that evaluate interactions, generate coaching recommendations, and distill insights to help teams identify and resolve issues. The platform emphasizes governance capabilities, supports structured workflows, enforces steps such as identity verification and disclosures, and provides built-in evaluation and auditability. According to official materials, agents can connect to CRM, CCaaS, knowledge bases, and back-end systems to read and write data and trigger workflows, and the three types of agents—customer, frontline, and operations—share the same data, context, and workflows. Most teams take about one to two months from initial setup to production, and the platform provides prebuilt workflows, integrations, and testing tools to accelerate deployment. The platform is suited for enterprise customer experience operations scenarios that need to manage customer service quality at scale, assist agents in real time, and achieve automated resolution.

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Optilise

AI customer service

EchoLeads is an AI voice sales platform that automatically handles outbound and inbound calls, lead generation and qualification, demo booking, and after-sales follow-up through human-like voice, running 24/7 without human intervention and supporting transfer to a human at any time. It is aimed at sales teams and can take on tasks such as cold calling, customer care, and responding to WhatsApp and Instagram leads, and includes a built-in automated AI voice demonstrator for product demos and training. The platform supports industry scenarios such as real estate, insurance, SaaS, healthcare, and financial services, and provides enterprise-grade voice infrastructure. Note that the materials do not provide specific information such as pricing, deployment method, or supported languages.

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Orygo AI

AI customer service

Orygo AI is an autonomous AI Sales Agent for the e-commerce, travel, and consumer services industries, used for conversational commerce. It can automatically answer visitor questions, make personalized recommendations, and guide visitors to complete a purchase, and is officially said to increase conversion rates by 10–15%. The product offers the Agent OS platform and in-depth training services, supports 24/7 multilingual service, and can connect to channels such as website chat, email, WhatsApp, Instagram, Messenger, forms, and API, integrating with 50+ tools such as Shopify, WooCommerce, HubSpot, and Zendesk. It is officially offered as a managed implementation, can go live in less than two weeks, and is billed by usage.

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PerfectCSR AI

AI customer service

PerfectCSR AI is an AI customer service agent building tool that helps businesses build AI agents that automatically respond to customer support 24/7, answer product questions, and drive sales. It supports cross-channel integration, can read a business's existing documents and materials for training, and can go live in less than an hour. Main capabilities include a real-time chat dashboard, real-time analytics, a workflow automation engine, human takeover, multi-level team permissions, an embeddable component for any website, user lead forms, quick commands, ticket management, unresolved conversation logs, AI agent preview mode, and skill management. According to the materials, it is already used by 500+ small businesses and connects with 250+ tools including Shopify, Salesforce, Zendesk, HubSpot, Google Calendar, Calendly, and others. Information such as pricing is not clearly provided in the materials.

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Robylon AI

AI customer service

Robylon AI is an AI agent platform for customer support scenarios that handles support requests across email, chat, voice, and WhatsApp, and can be used standalone or integrated with an existing help desk. It officially states that its AI agents can perform actual actions in connected tools (rather than merely answering questions), such as initiating a return or updating a ticket, and can handle tasks such as pre-sales recommendations, sales conversion, operational follow-ups (reminders, collections, renewals, confirmations), and lead qualification. The platform covers multiple channels (chat, voice, WhatsApp and other messaging apps, social media, review platforms), supports more than 40 languages, can go live within 7 days, and is positioned to improve ticket resolution rates, shorten resolution times, and reduce manual burden.

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