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AI customer service

143 results · Page 1 of 4

一键直达

AI customer service

One-click Direct (Cohere.io) is a tool for customer service scenarios, mainly providing two capabilities: first, it enables visual collaborative browsing (cobrowsing) without downloading or installation, allowing customer service agents to intuitively guide customers through operations via phone or online chat; second, it can use help center content to train a bot for automated responses. The materials currently available for this tool are relatively limited; specific feature details, pricing methods, supported platforms, and usage steps are not yet provided.

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manifest

AI customer service

Manifest AI is a platform for building your own AI agents that can handle customer service and marketing tasks across channels such as Chat, Email, Instagram, WhatsApp, and more. Users can set their own instructions, guardrails, and tool calls. The platform is aimed at e-commerce brands, has served more than 500 fast-growing brands, and emphasizes enterprise-grade data security. Its agents can be used to optimize conversion rates, offering features such as fit prediction, product fun facts, customer review summaries, and conversation guidance, and it comes with built-in CRO tools for A/B testing.

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Shopify App Store

AI customer service

Browsebuddy is an AI chatbot app for Shopify stores, designed to enhance customer support and the shopping experience. It can provide instant assistance 24/7, learn the store's product and order information, automatically handle inquiries, give personalized product recommendations, and track order status. The app provides a customer analytics dashboard, supports real-time messaging, behavior tracking, automatic replies, product recommendations, welcome messages, chat assignment, and comparison tools, and supports dozens of languages. The store offers multiple plans divided by message volume, number of products, and support level, with fees in USD, billed every 30 days.

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Social Intents

AI customer service

Social Intents is an AI customer support platform that brings website chat, WhatsApp, SMS, Messenger, and email together into one unified inbox. AI agents automatically answer routine questions, qualify leads, and provide support, and when human intervention is needed, team members can take over the conversation directly from the Microsoft Teams, Slack, or Google Chat they use every day. The platform has built-in help desk functionality that can turn conversations into tickets with support for status tracking, assignment, and email follow-up; its AI Actions capability allows agents to perform actions such as looking up orders, scheduling meetings, and updating systems. Users can train AI agents by entering a website URL or uploading PDFs and help documents, and can choose ChatGPT, Claude, or Gemini models. The platform supports more than 80 languages and provides analytics such as conversation resolution rate, response time, and sentiment rating. It is suitable for industries such as e-commerce, technology, higher education, and professional services. It offers free sign-up and a 14-day full-feature trial with no credit card required.

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ACEPAL

AI customer service

ACEPAL is an intelligent AI chatbot platform for enterprise customer service, helping websites automatically handle customer inquiries, capture and qualify leads around the clock, and improve customer satisfaction. It supports context-aware multi-turn conversations, answers frequently asked questions based on an enterprise knowledge base, intelligent search, appointment scheduling and calendar management, and provides visual dashboards such as conversation analytics and performance reports. Its pricing uses a modular one-time fee model, allowing you to select components such as the basic chatbot, search, appointments, analytics, and management as needed; it also offers customized end-to-end solutions. The official website states that it provides customers with a free trial and consultation.

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Activate Deal

AI customer service

Thoughtly is a customer service automation tool that uses AI voice agents to automatically handle calls, launch SMS marketing campaigns, and sync CRM data in real time. It is currently offering a lifetime access deal on AppSumo. Users can use it to build customizable AI call flows covering scenarios such as customer support, sales, and appointments, and through the built-in Genius knowledge base feature, AI agents can extract accurate information from enterprise databases to enhance responses. The platform also provides SMS engagement and call analytics reports, helping teams manage voice and text customer communications in one interface.

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Agent4

AI customer service

Agent4 (product name Revmo) is a conversational AI customer service platform for multi-location businesses. It can automatically answer every call across voice, SMS, and chat channels, remember each customer's interaction history, and complete full workflows such as placing orders, reservations, and appointment scheduling, while integrating with a company's existing systems. The product emphasizes "memory" capabilities and claims it can accumulate value over time, making it suitable for multi-location businesses in industries such as food service, retail, automotive services, and healthcare. The materials do not provide specific fee or pricing information.

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Auralis AI

AI customer service

Auralis AI is a helpdesk AI tool for commercial, retail, and office technology dealers, designed to automatically resolve customer inquiries in systems such as e-automate. It is officially stated to automatically resolve up to 75% of inquiries, covering channels such as chat, voice, and email, and to transition smoothly when human intervention is needed. The tool can integrate with more than 500 existing tools and systems, offers a 30-day risk-free pilot, and maintains human involvement throughout. More than 500,000 inquiries have already been resolved, and customer feedback shows improvements in ticket resolution rates, team productivity, and cost-effectiveness.

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Endorsed.ai

AI customer service

Endorsed.ai is a recruitment security platform designed to detect recruitment fraud in applicant tracking systems (ATS). It requires no additional steps from recruiters or candidates and can be integrated directly into existing ATSs. The platform evaluates hundreds of fraud signals, claims a fraud detection accuracy rate of over 96%, and helps recruitment teams save time and reduce fake interviews. It offers features such as the FraudShield Chrome extension, two-way ATS sync, fraud analytics, AI applicant review, and focuses on compliance (GDPR, CCPA, SOC 2 Type II, etc.).

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Interactions

AI customer service

Interactions is now part of SoundHound AI, combining agentic AI with human-assisted understanding to form a conversational AI platform for enterprise customer service. Interactions has decades of experience in AI customer service, and its intelligent virtual assistants can support complex customer needs through voice and digital channels, with workflow orchestration capabilities that connect AI, systems, and human agents. Its human-in-the-loop model ensures AI decisions are accurate, auditable, and continuously improving. After joining SoundHound AI, the platform integrates full-stack voice AI, agentic systems, and multichannel capabilities, and adds a CX Diagnostics analytics layer for measuring customer effort, self-service resolution rates, and resolution quality. The platform emphasizes enterprise-grade security and governance, high availability, and seamless integration with existing CRM, IVR, and contact center infrastructure, making it suitable for high-call-volume, complex workflow scenarios such as healthcare and telecommunications.

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