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AI customer service

144 results · Page 2 of 4

Interactions

AI customer service

Interactions is now part of SoundHound AI, combining agentic AI with human-assisted understanding to form a conversational AI platform for enterprise customer service. Interactions has decades of experience in AI customer service, and its intelligent virtual assistants can support complex customer needs through voice and digital channels, with workflow orchestration capabilities that connect AI, systems, and human agents. Its human-in-the-loop model ensures AI decisions are accurate, auditable, and continuously improving. After joining SoundHound AI, the platform integrates full-stack voice AI, agentic systems, and multichannel capabilities, and adds a CX Diagnostics analytics layer for measuring customer effort, self-service resolution rates, and resolution quality. The platform emphasizes enterprise-grade security and governance, high availability, and seamless integration with existing CRM, IVR, and contact center infrastructure, making it suitable for high-call-volume, complex workflow scenarios such as healthcare and telecommunications.

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Kustomer AI

AI customer service

Kustomer AI is an AI customer service CRM platform designed to help businesses deliver faster, more personalized customer support through artificial intelligence. The platform unifies conversation channels, automates workflows, and supports omnichannel customer experiences. Its core capabilities include: AI that understands context, continuously learns, and optimizes toward business goals; resolving complex requests across channels with full customer context; Kustomer Envoy providing human agents with context, intelligence, and tools; and support for customer experience management from building, deploying, and analyzing to continuous improvement. The platform also offers workflow automation, real-time reporting and analytics, and easy-to-install apps and integrations. Kustomer claims to be trusted by more than 600 B2C and B2B companies, and showcases customer testimonials stating a 40% increase in customer satisfaction and 70% of chat conversations fully automated. The platform emphasizes goal-oriented optimization, transparent and explainable AI decisions, and built-in human oversight.

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PerfectCSR AI

AI customer service

PerfectCSR AI is an AI customer service agent building tool that helps businesses build AI agents that automatically respond to customer support 24/7, answer product questions, and drive sales. It supports cross-channel integration, can read a business's existing documents and materials for training, and can go live in less than an hour. Main capabilities include a real-time chat dashboard, real-time analytics, a workflow automation engine, human takeover, multi-level team permissions, an embeddable component for any website, user lead forms, quick commands, ticket management, unresolved conversation logs, AI agent preview mode, and skill management. According to the materials, it is already used by 500+ small businesses and connects with 250+ tools including Shopify, Salesforce, Zendesk, HubSpot, Google Calendar, Calendly, and others. Information such as pricing is not clearly provided in the materials.

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Relaticle

AI customer service

Relaticle is an open-source, self-hostable CRM (Customer Relationship Management) system built around the idea of "designed for humans and AI to work together." It includes a built-in AI assistant, Rela, which can query and modify CRM data through conversation, and supports connecting external AI agents such as Claude and ChatGPT, allowing agents and teams to collaborate on the same customer records. The official emphasis is on unlimited users and free self-hosting, under the AGPL-3.0 open-source license, with support for Docker self-hosting, a REST API, and the MCP protocol for connecting AI agents.

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Sprinklr

AI customer service

Sprinklr is an AI-native customer experience management platform for enterprises, integrating four major product suites—customer service, social media, market insights, and marketing—into a single platform through the Unified-CXM system. Its goal is to unify and connect every touchpoint across the customer journey, enabling marketing, service, and experience teams to collaborate in the same environment. The platform natively integrates generative and agentic AI, offering capabilities such as AI agents, Agent Copilot, conversational IVR, workforce management, knowledge base, quality management, and conversational analytics, and covering more than 30 digital and social channels. Sprinklr is aimed at large enterprises and supports customization and integration with existing technology stacks.

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Streak

AI customer service

Streak is a customer relationship management (CRM) tool integrated directly into Gmail, allowing teams to manage sales and customer relationships without leaving their inbox. It is officially stated that 750,000+ users use it. It turns Gmail into a hub for managing all customer relationships, offering automatic email logging for the whole team, pipeline and deal tags in the inbox, AI data entry, natural language questions, real-time data columns, phone calls, custom permissions, contact management, data validation, task management, and custom report views. Users need to complete account setup in a desktop browser, after which they can install the mobile app to access pipelines.

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tawk.to

AI customer service

tawk.to is a free customer communication platform that brings live chat, tickets, a knowledge base, AI assistance, and CRM together in one inbox, allowing businesses to handle customer messages from all channels in a unified way. Officially, it says more than 6 million businesses already use it, and over 3 billion people interact through tawk.to every month. The platform provides 24/7 multilingual AI instant answers, can automatically resolve routine questions, and hands off to an agent when a human is needed, while preserving the full conversation history and context. Its CRM turns every conversation into a contact record, linking deals, tickets, tasks, and notes to help teams follow each customer journey. Users only need to paste a JavaScript snippet to go live in minutes, with no developer required, and native apps are available for iOS, Android, macOS, and Windows. Its core features being permanently free is its main selling point, and the official source does not provide specific paid pricing or enterprise edition pricing information.

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Watermelon

AI customer service

Watermelon is an AI customer service platform developed in the Netherlands that automatically handles repetitive customer inquiries through AI Agents. The platform trains AI based on the company's own knowledge and help articles, and can connect to systems such as Shopify, Salesforce, and Magento 2 to perform specific actions (such as checking orders and handling appointments). It supports unified omnichannel access across chat, email, phone, and social messages, and teams can take over conversations at any time in a shared inbox and view the full context. Data is hosted on EU servers, complies with GDPR, is ISO 27001 certified, and customer data is not used to train external AI models.

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WebDB

AI customer service

This material introduces information about downloading and using the BC.Game cryptocurrency gambling platform app, covering Android APK installation, adding the iOS web app (PWA), access methods via PC browsers or emulators, the registration and login process, the VIP rebate system, games and payment methods, the provably fair mechanism, licensing compliance, and customer support. The material shows that BC.Game launched in 2017 and holds a license issued by the government of Anjouan (Union of the Comoros) (number ALSI-202410011-FI1), with the operator being Twocent Technology Limited, registered in Belize. The platform offers more than 7,000 slot machines and games from 72 providers, supports 96 cryptocurrencies and fiat payment methods, and provides zero-fee cryptocurrency withdrawals for Platinum I and above. Please note: this material itself is an app description for a gambling platform and is not directly related to AI tools, and gambling activities are restricted or prohibited in some jurisdictions, so local laws and regulations should be confirmed before use.

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YundaDesk

AI customer service

YundaDesk is an AI-native modern customer support tool that unifies all channels—WhatsApp, Zalo, YouTube, Instagram, Messenger, LINE, Telegram, WeChat, and more—into a single workspace. AI handles first response, with human fallback; AI learning requires confirmation and can be rolled back, with no per-conversation double billing. In the free version, agents, channels, conversations, and messages are all unlimited, including 1,000 AI credits per month. Ready to use out of the box, the AI assistant generates an initial knowledge base based on your actual business, answering 60%+ upon integration and achieving a 90%+ resolution rate (typical targets). Suitable for overseas customer support, cross-border e-commerce, and similar scenarios.

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Add Tidio Copilot to Chrome

AI customer service

This is a Chrome browser extension for customer service agents that provides AI reply suggestions directly within support systems such as Zendesk, Gmail, Intercom, and Gorgias. The AI generates reply drafts in real time based on the ticket content, supports one-click copying to the inbox, and sends after manual adjustment. It offers two modes: an AI improvisation mode that requires no setup, and a trusted answers mode based on website content, FAQs, or help center articles. Powered by Anthropic's Claude large model, it uses HTTPS transmission encryption and encryption at rest, complies with GDPR and CCPA, and is officially stated to be 100% free to use.

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