Auralis AI is a helpdesk AI tool for commercial, retail, and office technology dealers, with its core positioning being to automatically resolve customer inquiries and reduce human intervention. According to official materials, the helpdesk can automatically resolve up to 75% of inquiries and always keeps a human in the loop.
Purpose
Auralis AI is designed to provide a complete support layer for service-oriented businesses (especially dealers relying on systems such as e-automate), covering scenarios such as customer support, ITSM support, ERP support, and field support. Through AI agents, it automatically handles routine requests across channels such as chat, voice, and email, including order status, contract issues, new service calls, password resets, access requests, incident logging, billing, contracts, and supply issues, and performs clear handoffs when human intervention is needed.
Main Capabilities
- Multi-channel support: Covers chat, voice, email, as well as channels such as Microsoft Teams and Copilot, with unified queue management.
- Automatic resolution: Official data shows that 88% of inquiries on the chat channel can be resolved instantly, the voice channel provides answers within 30 seconds, the email channel provides a first response within 4 minutes, and 75% of tickets require no human intervention.
- Integration capabilities: Can connect to CRM, helpdesk, support channels, and any platform with an API. It is certified to integrate with e-automate and supports more than 500 other tools and systems.
- Modular functionality: Includes Answer (answers calls around the clock and handles routine calls), Auralis Assist (helps teams respond faster with context and drafted replies), Auralis Analytics (generates reports and dashboards based on its own data), Autopilot (handles requests end-to-end and closes them), and Knowledge Center (a unified knowledge base; update once and sync responses across all channels).
- Automated processes: For example, automatically checking supply order history and current meter readings, automatically running meter collection (email followed by phone, with missed items going into a daily exception report), and closing routine requests end-to-end, while handing exceptions to humans with reasons and a full audit trail.
How to Use
Auralis AI offers a 30-day risk-free pilot based on the user's own data and tickets. It can be deployed in a hosted cloud, private environment, or on-premises, and supports bringing your own model or using its model. After integration, AI agentsWorks within existing systems, with no need to replace the existing technology stack. Official materials emphasize "go live in days, not months," and no need to build a data science team, as data cleaning, model training, integration, monitoring, and maintenance are all managed by Auralis.
Applicable Scenarios
Mainly suitable for commercial, retail, and office technology dealers, as well as IT teams, support teams, and field technicians that need to handle a large volume of service requests. Customer cases include: Truno (maintaining POS and store systems for 13,000+ retail locations), iOSXpert (supporting Mac and iPhone for 8,000+ businesses in Europe), Sprint365 (building project and task management for the Microsoft ecosystem), and others. Cases show that after use, ticket closure rates increase, team productivity improves (such as 5.3x), costs decrease, and support capacity can be scaled without adding staff.
Limitations
Official materials do not provide specific pricing information, detailed technical requirements, a specific definition of deployment time, or detailed operating steps for certain features. Some capability descriptions are marketing statements, and actual results may vary depending on the use case and data quality. In addition, the materials do not explain whether deep integration details are supported for ERPs other than e-automate, and only mention that "any platform with an API" can be connected.
Security and Compliance
Auralis AI claims compliance with SOC 2, ISO 27001, GDPR, and HIPAA (BAA can be provided), and has been audited rather than merely stated.