Social Intents is an AI customer support platform designed to let businesses manage and respond to customer conversations directly from the collaboration tools their teams already use.
Main Purpose
Social Intents integrates website chat, WhatsApp, SMS, Messenger, and email into one platform, enabling AI agents to first answer routine questions, qualify sales leads, and provide support, while human team members can step in at any time for important conversations in Microsoft Teams, Slack, or Google Chat.
Main Capabilities
- Omnichannel inbox: Centrally manage customer conversations from website chat, email, WhatsApp, SMS, and Messenger.
- AI agents: Automatically handle common questions, qualify leads, and provide support, with support for choosing ChatGPT, Claude, or Gemini models and switching at any time.
- AI response modes: Can be configured for AI to answer first and then hand off to a human, for AI and team members to work together, or to use AI only when offline.
- AI Actions: Agents can perform actual actions during conversations, such as looking up orders, scheduling meetings, capturing leads, and triggering custom workflows.
- Built-in help desk: Any conversation can be turned into a ticket with status, assignment, and email follow-up.
- AI training: Enter a website URL or upload PDFs and help documents, and AI agents can learn products, services, and brand tone in seconds.
- Multilingual support: Supports more than 80 languages, can automatically detect and reply in the customer's language.
- Analytics and reporting: Provides analytics on resolution rate, response time, sentiment rating, and the AI-to-human handoff stage.
- Team tool integrations: Optional one-click integrations with Microsoft Teams, Slack, Google Chat, or Zoom, so teams can reply to website visitors directly in their chat tools.
- Web inbox: No integration required; all plans include an advanced omnichannel inbox for managing conversations, assigning chats, and viewing history in the browser.
- CRM and website integrations: Can connect with existing website builders, CRMs, and other tools.
How to Use
- Create an account: Sign up for free, no credit card required, with a 14-day full-feature trial.
- Connect tools: Optional one-click integrations with Teams, Slack, Google Chat or Zoom.
- Add to website: copy one line of code, or use the WordPress/Shopify plugin.
- Respond: reply from Teams, Slack, or the web inbox, or let AI handle everything end to end.
Use cases
- E-commerce: AI instantly answers sizing, shipping, and return questions based on the product catalog, helping shoppers complete checkout.
- Tech companies: Provide support from the Slack or Teams channels engineers pay attention to, and escalate bugs with full context.
- Higher education: Answer questions about admissions, financial aid, and the registrar's office 24/7 in the student's language.
- Professional services: Secure, professional customer communication, and route requests to the right department.
Limitations and information not yet provided
- Official materials do not provide specific pricing amounts (apart from the Lite plan mentioning $29/month or $21/month billed annually, prices for other plans are not listed).
- The specific feature differences between plans are not fully laid out; only the conversation volume, seats, and feature highlights of some plans are listed.
- No specific technical limits or usage caps for AI model calls are provided.
- No details of specific deployment cases across different industries are provided.
- On security and compliance, only compliance with EU data protection standards, encryption of data in transit and at rest, and AWS-based infrastructure are mentioned; no specific certification list is provided.