Purpose
Tidio AI Copilot for Zendesk, Gmail, and more is a browser extension (Chrome plugin) for customer service teams, aimed at helping customer service agents reply to customer questions faster and more consistently. It can be embedded directly into the team's existing customer service tools without migration or system replacement, and officially supports platforms including Zendesk, Gmail, Intercom, and Gorgias.
Main capabilities
- Real-time reply suggestions: When a new ticket arrives, the AI instantly generates a reply draft based on the ticket content.
- One-click copy: With a click, the suggested content can be copied to the inbox, and customer service agents can adjust it as needed before sending.
- Two reply modes:
- 🔵 AI Improvisation: Requires no setup, ready to use out of the box, with suggestions generated directly by the AI.
- 🟢 Trusted Answers from Provided Content: Copilot can connect to website content, FAQs, or help center articles and provide more accurate answers based on these support resources.
- Improved consistency and efficiency: Officially stated to help customer service reply faster and keep team messaging consistent with the brand.
How to use
- Install the extension from the Chrome Web Store.
- Handle tickets as usual in existing customer service tools (such as Zendesk, Gmail, Intercom, and Gorgias).
- After a ticket arrives, review the AI-generated reply draft, copy it to the inbox with one click, and manually adjust it if necessary before sending.
- If you want to use trusted answers mode, connect it to website content, FAQs, or help center articles. The official text does not elaborate on specific installation and configuration steps, and no more detailed operating instructions are currently provided.
Security and compliance
- Powered by Anthropic's Claude large model.
- Data is encrypted in transit using HTTPS, and encryption at rest is also used.
- Complies with GDPR and CCPA.
- Developer statement: It will not sell user data to third parties (beyond the scope of approved use cases); it will not use data for purposes unrelated to the extension's core functionality; it will not use data to determine creditworthiness or for lending purposes.
Applicable scenarios
Suitable for support teams that need to reply to customer questions quickly and at scale in customer service systems such as Zendesk, Gmail, Intercom, and Gorgias, especially for customer service scenarios where they wantunified reply wording and reduced repeated typing of fixed scripts.
Limitations
- The official text does not state the specific number of supported languages or the support for interface languages other than English (the store page lists the language as English).
- The official text does not state paid tiers or pricing beyond free (only marked as 100% Free to Use).
- The official text does not provide availability, accuracy, or performance data, nor does it state version or configuration requirements for specific customer service systems.
- The developer states that it is not a "trader," and for EU consumers, consumer rights do not apply to contracts with this developer.
Other information
- Developer: Tidio Poland Sp. z o.o., address al. Wojska Polskiego 81, Szczecin 70-481, PL, contact email developers@tidio.net.
- Updated date: May 8, 2026.
- Store rating: 5 points (out of 4 ratings).
