Gleap is an AI-native customer support platform for software companies. It emphasizes "support that can deliver fixes," connecting the work of customer support, product, and engineering teams so that tickets submitted by customers not only receive answers but can also be further investigated and turned into code fixes for teams to review.
In terms of use, Gleap mainly serves software teams in handling customer feedback and support requests. It integrates customer support, issue investigation, and engineering fix workflows, with the goal of completing a closed loop from customer question to code fix on a single platform. The help desk is positioned as built specifically for software companies.
In terms of main capabilities, Gleap is built around an AI team named Kai, specifically including:
- Kai Support: answers questions raised by customers.
- Kai Resolve: investigates difficult tickets and collects evidence for investigation.
- Kai Code: prepares pull requests for teams to review and release.
- Kai PM: suggests what should be built next. The official website example mentions that investigation evidence may include: tickets and message threads, console and network logs, screenshots and screen recordings, read-only code repositories, and read-only database data accessed through MCP. It can also generate code changes pending review (the example shows the number of changed lines in files such as Notifications.tsx, useNotificationSocket.ts, and Notifications.test.tsx), while keeping customers informed. In addition, the introduction mentions that it has integrated customer feedback capabilities such as visual bug reporting.
In terms of how to use it, the official website provides different starting points and billing options:
- Individual trial: no credit card required, 50 Kai Support conversations per month.
- Software teams running support: billed annually, Kai Support is charged at $0.29 / €0.29 / £0.25 per resolution.
- Growing teams: need reporting, compliance, and control capabilities.
- Pro: 7-day free trial, no credit card required.
- Enterprise: starting at $999/month, billed annually.
- Annual billing is equivalent to two months free. The official website suggests comparing all plans and billing options.
In terms of applicable scenarios, Gleap is aimed at software companies, software teams, and growing teams, and is especially suitable for organizations that need close collaboration between customer support and engineering fixes, as well as teams that want to use AI to automatically answer customers, automatically investigate tickets, and prepare code fixes.
In terms of limitations, the official website does not provide more information about the platform's integration scope, support channels, data security and compliance details, AI accuracy, or language support. This content is not currently provided.
