Asyntai is an AI real-time chat support tool for enterprise websites, with the core goal of transforming customer support processes with AI-driven chat agents. Users only need to enter a website URL, and the system can automatically crawl the website content and build a knowledge base, generating and launching within minutes an AI assistant or chatbot that understands their business, products, and services.
In terms of use, Asyntai mainly helps websites interact instantly when visitors arrive, proactively offering help, answering product questions, and guiding the purchasing process to increase conversion rates and sales, while automatically handling repetitive customer inquiries and reducing the workload of support teams.
Main capabilities include: the AI assistant can provide accurate, context-aware answers based on website content, product pages, and uploaded documents; support for 24/7 instant responses; multilingual support, with the AI responding in the language used by the user; a voice agent, allowing visitors and callers to have AI voice conversations through the chat widget or a phone number; an AI search bar that understands semantics and helps visitors quickly find products and pages from the knowledge base; support for real-time data access, allowing the AI to read real-time data such as availability, status, and products during conversations; support for custom tools, allowing the AI to call the user's own API endpoints during conversations to obtain real-time data such as order status, inventory, logistics, and account inquiries; support for image vision, allowing users to upload images in chat for troubleshooting or visual assistance; and support for speech-to-text, allowing visitors to send voice messages that are automatically transcribed into text.
Operations and management capabilities include: chat logs and detailed conversation history, chat analytics (popular pages, popular countries, etc.), knowledge gap analysis, daily email reports, real-time monitoring of all conversations, human takeover, AI notifications (sending email alerts when specific scenarios such as bug reports or sales opportunities are detected), escalation notifications (notifying and joining the chat when a visitor requests to speak with a human), appointments (allowing visitors to book directly in the chat widget through calendar integration), embedding external tools (such as Calendly, forms, maps), support ticket creation, conversation record downloads, chat categorization, link tracking parameters, removal of branding, white-label and reseller-friendly mode, SSO single sign-on, reply suggestions, translation widget (supporting more than 40 languages), Ask AI Bar widget styling, retention policies, zero-retention mode, PII redaction, advanced output classifiers, access tags, widget version pinning, audit logs, SLA, etc.
In terms of usage, after users register for a free account and enter a website URL, the system automatically crawls up to 50 pages and builds a knowledge base, generating preconfigured instructions and a knowledge base, which users can test, adjust, and then launch. IntegrationThe method is to paste a simple piece of JavaScript code on the website, suitable for all websites and CMSs. Users can also enter their own URL before registration to try for free and see how the AI assistant performs on their website.
Applicable scenarios include: enterprise website customer support, e-commerce product consultation and purchase guidance, multilingual customer service, telephone voice customer service, appointment and ticket handling, and agencies providing white-label chatbot services for multiple clients, etc.
In terms of limits, official information shows that the free plan includes 50 AI responses per month, up to 1 website, up to 50 crawled pages, a knowledge base of up to 1,000,000 characters, and 1 seat; paid plans provide higher response volumes, numbers of websites, numbers of crawled pages, character counts, seat counts, voice minutes, and concurrent call counts, etc., depending on the tier. In voice agents, each answer in each call also counts as one AI response. Twilio call charges are borne by the user's Twilio account. Some advanced features (such as zero-retention mode, PII redaction, advanced output classifiers, access tags, component version pinning, audit logs, SSO, SLA, etc.) belong to higher-tier plans. Specific prices, the names of each plan, and the complete terms are not yet available.
