Wasapi is an all-in-one WhatsApp management, sales, and automation platform for teams, with AI capabilities. Its core positioning is to help teams serve a large number of customers simultaneously on WhatsApp, avoid missing conversations, and convert more conversations into sales.
Main capabilities
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Smart chat system: Bring all conversations together into one platform, allowing teams to work in an organized, fast, and controlled way, with real-time supervision, providing customers with fast and professional responses.
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Multiple agents and multiple lines: Bring all team members (agents) and multiple WhatsApp lines together into one professional platform, work collaboratively, avoid duplicate handling, and maintain quality while scaling service.
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Instagram and Messenger: Handle Instagram and Facebook messages in the same WhatsApp inbox, using the same team, the same rules, and the same reports.
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Sales funnel: Turn conversations into a clear sales process, organize each opportunity in a visual pipeline, prioritize leads ready to buy, and make decisions based on real data.
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Chatbots and AI assistants: Automate repetitive work and respond instantly; bots can receive customers 24/7, filter basic questions, and let the team focus on work that truly creates value.
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Connect your AI (MCP): Connect Claude or ChatGPT to your account and ask about your conversations, contacts, and reports in natural language.
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Marketing campaigns and bulk messaging: Use the official API to send personalized messages to a large number of customers, claiming safe and professional outreach, reducing the risk of account bans, with measurable results.
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API and integrations: Connect WhatsApp with business systems through APIs, webhooks, Flows, etc., automate processes, and build more advanced experiences.
Based on the WhatsApp API
Wasapi is built on the WhatsApp API. The materials state that the WhatsApp API is a more advanced version of WhatsApp, aimed at businesses that need more than the phone-based WhatsApp Business app, and is a Meta-approved solution for personalized communication at scale. Based on this API, businesses can send large volumes of messages without being easily banned, use AI for smarter communication, create complex automations, and integrate with other systems.
Mobile
Wasapi is not limited to desktop; it also offers an intuitive, fast, and easy-to-use mobile app, available on Android and iOS. Users can manage conversations in an organized way on mobile, collaborate with their team in real time, and maintain control over WhatsApp lines, making it suitable for teams that need mobility, control, and continuity.
Customers and use cases
The materials state that more than 1,000 Latin American (Hispanoamérica) brands use Wasapi to turn WhatsApp chaos into fast, professional, and stress-free service. It is suitable for teams that need multi-person collaborative sales and customer service via WhatsApp, as well as businesses that want to use AI to automate repetitive inquiries, use the official API for bulk marketing, and integrate WhatsApp with existing systems.
Other information
Wasapi also offers a free and fast WhatsApp service diagnosis (reportedly in less than 2 minutes), providing a team score and a report of strengths and weaknesses. Specific pricing, plans, and more feature details are not yet provided.
