AiChat is an Agentic AI conversational customer experience platform, mainly targeting enterprise customer support, sales, and marketing automation scenarios. At its core is AVA (AiChat Vantage AI), a virtual assistant based on Agentic AI that can provide personalized, efficient, and human-like customer interactions across multiple channels.
Purpose: AiChat is used to increase customer engagement, streamline business processes, and drive business growth. It provides natural responses and customized recommendations through an AI chatbot, supports voice AI for hands-free instant responses, and helps businesses manage customer conversations across multiple social channels.
Key capabilities:
- AVA AI Agent: possesses the ability to deeply understand intent, reason and plan, autonomously trigger processes or escalate to a human, and continuously learn and optimize, going beyond traditional NLP.
- Omnichannel support: covers channels such as WhatsApp, Messenger, Instagram, LINE, and KakaoTalk.
- Knowledge base management: supports crawling websites, uploading documents, and creating Q&A pairs.
- Conversational automation: provides a drag-and-drop Flows builder that can create rule-based or logic-based automated workflows, suitable for structured scenarios such as FAQs, lead capture, and appointments.
- Marketing automation: supports intelligent segmentation, personalized customer journeys, and broadcast messages.
- Lead generation and conversion: can capture email and phone from up to 80% of leads, automatically add them to the database, send personalized offers in real time, and support seamless in-chat payment.
- AI Assist: provides real-time suggestions and information for human customer service agents.
- Analytics and insights: measures goal performance through analytics and optimizes AI and messaging strategies.
- CRM sync and lead assignment: automatically qualifies leads and connects them to the sales team.
How to use:
- Free sign-up: no credit card required to register, and you can explore AVA, create AI agents, and build conversation flows.
- Paid upgrade: upgrade to a paid plan as needed, and you can upgrade or downgrade at any time, with changes taking effect in the next billing cycle.
- Billing unit: Conversation Credits, used for AI chatbot interactions, social channel broadcasts, live chat support sessions, API calls, and more. 1 conversation credit = unlimited messages within a 24-hour session = 1 daily AI bot conversation = 1 live chat session with AI assistance = 1,000 broadcast contacts.
- Subscription credits are allocated monthly and reset, with unused credits not carried over; top-up credits can be purchased at any time and do not expire. Top-up pricing: US$5 gets 100 credits (using GPT-4o mini). Enterprise plans support additional AI models and configurations.
- You can add Flows templates or manually create automated workflows, with the number limited by the plan.
- You can proactively engage with visitors via live chat even while the bot is responding.
Applicable scenarios: customer support automation (automated FAQ replies, 24/7 product education), sales lead qualification and conversion, personalized marketing campaign delivery, omnichannel customer engagement, e-commerce transaction facilitation, and customer satisfaction improvement.
Limitations: The availability of specific features depends on the subscription plan; the number of automated workflows is limited by the plan; some advanced AI models and configurations are supported only by enterprise plans; subscription credits reset monthly and do not accumulate; top-up credits do not expire but require additional purchase. Other technical details, integration limitations, or platform compatibility are not yet provided.
