Crafter.ai is an AI Agents Studio developed by Athics s.r.l., positioned as a no-code platform for enterprises to create customized AI agents to automate business processes, integrate artificial intelligence into existing systems, and improve operational efficiency.
I. Main Uses Crafter.ai is used to build enterprise-grade AI agents that can understand natural language, integrate with enterprise systems, and automate conversations and processes. Unlike traditional chatbots, AI agents built on Crafter.ai leverage large language models to understand context and use RAG technology to retrieve the latest information from enterprise documents, while also being able to perform actions through integration with CRM, ERP, email, and ticketing systems. The platform is aimed at enterprise teams that want to reduce operating costs and shorten response times without relying on software development, including marketing, customer service, IT, and human resources departments.
II. Core Technologies and Capabilities Crafter.ai integrates three technologies in a no-code platform:
- Large Language Model: AI agents use advanced large language models to conduct natural, intelligent conversations with customers.
- Retrieval Augmented Generation: With RAG technology, AI agents answer based on the enterprise knowledge base, including documents, manuals, FAQs, and CRM data.
- Conversation Designer: A visual, no-code conversation designer that allows you to create and modify AI agents' conversation flows without writing any code.
The platform supports more than 40 languages and can automatically detect language, enabling AI agents to communicate globally without additional configuration. Crafter.ai is model-agnostic, integrates the major large language models on the market, and uses RAG to anchor responses in enterprise data to avoid lock-in to a single vendor.
III. Applicable Scenarios The platform can be adapted to various business areas of an enterprise:
- Customer Care: Automate 24/7 customer support with AI agents that can autonomously resolve requests, and scale without additional cost.
- Sales & Marketing: Generate qualified leads, personalize marketing campaigns, and increase conversion rates.
- Human Resources: Optimize onboarding, training, and HR management,Employee questions are answered in real time by AI agents, reducing the operational burden.
- Other departments: from administrative processes to logistics, Crafter.ai can adapt to every department in the company through customized AI agents.
IV. How to use it Crafter.ai is a no-code platform: AI agents are designed visually, with no need to write code. Marketing, customer service, and HR teams can independently create and update agents, while developers can still extend functionality through APIs and webhooks. Thanks to the no-code approach and templates preconfigured by industry, the first AI agent can go live within a few days; the exact time depends on the complexity of integration with enterprise systems such as CRM, ERP, and email.
V. Integration and human takeover The platform provides RESTful API, webhook, and MCP (Model Context Protocol) support, enabling Crafter.ai to connect to any enterprise system and integrate natively with commonly used communication channels. Under the Human-in-the-Loop mechanism, when the system detects that human intervention is needed, the AI agent can facilitate human contact; the handover dashboard lets users stay in control of the conversation.
VI. Analytics and monitoring The platform provides a conversation analytics dashboard that can monitor AI agent performance in real time, including real-time KPIs (conversation volume, satisfaction, response time), trend analysis to identify traffic peaks, automatic detection of the most frequently asked topics, and reports that can be exported for analysis and team sharing. Analytics also includes semantic analysis to understand the most frequent topics and customers' real needs, and supports continuous optimization by identifying gaps and improvement points.
VII. Billing method Crafter.ai uses a pay-as-you-go model, with no subscription: the minimum top-up is 20 euros, corresponding to 100 million tokens. In addition, a free trial of 1 million tokens is offered, with no credit card required.
VIII. Compliance Crafter.ai is designed for the European market and complies with GDPR and the AI Act. Data remains under the company's control, and the platform provides a Human-in-the-Loop mechanism for human oversight of conversations.
IX. Project background Crafter.ai is a project co-funded by the European Union, the Italian State, and the Lombardy Region, under the 2014-2020 Regional Operational Programme FESR (European Regional Development Fund)—Axis I "Research, Technological Development and Innovation"—Action I.1.b.1.3 "Support forcollaborative research and development activities for the continuous development of new technologies, new products, and new services."
X. Limitations and information not yet provided The available materials do not provide a specific list of model providers, details of industry templates, SLA or support service terms, pricing tiers other than pay-as-you-go, or specific implementation timeline commitments other than the speed of template go-live.
