Adam (Interval) is an AI-powered accounts receivable automation tool under Interval AI Corp., designed to help businesses collect overdue payments more efficiently and respectfully, and improve cash flow. It integrates early friendly reminders with later-stage formal collections into a single platform.
Purpose
Adam serves businesses that need to manage accounts receivable (AR) and debt collection, helping them recover overdue payments without seriously damaging customer relationships. The platform covers the entire process from day one past due to final recovery: in the early stage, it automatically executes personalized outreach under the business's own brand; in the later stage, hard-to-recover accounts can be escalated to its licensed and bonded collection agency for handling.
Key Capabilities
- Fully automated: The platform automatically executes the entire process of reminders, follow-ups, and negotiations, with no need to add staff.
- Compliance and security: Every call, text message, and email complies with the FDCPA and state-level requirements; customer data is encrypted in transit and at rest.
- Dispute management: Handles disputes directly with customers and quickly reaches a clear course of action; the business team can step into the same conversation thread at any time, or let the platform run end to end.
- Bank and card updates: Keeps credit cards, ACH, and autopay methods up to date, refreshing outdated information before it turns into overdue accounts receivable.
- Payment plans and PTP: Sets up payment plans and regularly follows up with customers who have made a promise to pay (PTP).
- Optimized outreach: Uses massive datasets to determine the best time, tone, and method for engaging with overdue customers.
- Formal collections: Escalates harder-to-recover accounts to a licensed and bonded collection agency, all still completed within the same platform.
- Real-time monitoring: Tracks every conversation, every payment, and every promise to pay in one place, with instant risk alerts and accurate reports on total recoveries, aging buckets, DSO reduction, and customer base health.
How to Use
- Import customer data: Set up quickly through a CRM, accounting system, or spreadsheet, and enable AI collection capabilities with a single connection.
- Optimize outreach strategy: The software automatically discovers the best time, channel, and method for each customer; settings can be fine-tuned or run fully automatically.
- AI handles every conversation: The platform handles calls, text messages, emails, and physical mail around the clock, negotiates payments, answers questions, and follows up, maintaining a professional image across all channels.
- Real-time monitoring: View all conversations, payments, and promises to pay; get risk alerts; and view reports on total recoveries, aging buckets, DSO reduction, and more.
- Escalate to formal collections: For more complex cases, accounts can be consolidated to its licensed and bonded collection agency.
- Collections automation in action: turn the daily collections burden into smooth automated operations.
Use cases
Typical applicable targets listed in the materials include: pest control, lawn care, HVAC, cleaning services (recovering unpaid service fees and subscription fees while maintaining customer relationships); lenders (reaching delinquent borrowers in a compliant and timely manner before account charge-off, and arranging practical repayment plans); membership organizations (recovering failed deductions and overdue dues); healthcare (recovering patient balances with clear billing, flexible payment plans, and courteous follow-up); law firms (recovering unpaid billable hours and keeping follow-up consistent and professional); utilities (recovering overdue bills in a consistent and compliant manner, helping customers find a feasible payment path); and many other industries.
Limitations and fees
- Fees: formal collections are priced on a contingency basis (charged only upon success); early first-party recovery uses simple flat-rate pricing. Specific quotes require booking a demo and are customized based on business volume.
- Compliance scope: as a licensed and bonded collections agency, it maintains compliance in outreach, payment communication, and customer handling, including the FDCPA, TCPA, Regulation F, and state-level requirements.
- The official materials do not provide information such as a free trial, specific price figures, API details, or data retention periods.
