Purpose Xiaqia (Yuanxiang XChat) is an enterprise-grade intelligent online customer service system and customer service robot, used to provide round-the-clock online reception on channels such as websites, search landing pages, feed pages, APPs, mini programs, and WeChat official accounts, helping enterprises increase marketing conversion while reducing investment in manual customer service.
Main capabilities
- Semantic understanding and multi-turn dialogue: It uses natural language understanding technology combined with deep neural network algorithms to identify visitor intent, supports intelligent Q&A and automatic reply robots, and can understand context; it is officially described as a new-generation semantic recognition technology that can replace the previous generation of keyword robots.
- Human collaboration and robot learning: The robot makes judgments based on semantics, and when it encounters questions it cannot answer, it immediately triggers human service; after a human answers, the robot learns from the human answer and draws inferences from one instance, possessing machine learning capability, becoming smarter with use and continuously improving reply quality.
- Self-configuration and visual flow: Customers can independently create robots, maintain knowledge bases, collect parameters, independently configure dialogue flowcharts visually, test and observe dialogue effects in real time, and adjust and optimize dialogue flows in real time based on the effects. In the education industry, it is said that the creation, configuration, and launch of a robot instance can be completed in as little as one hour.
- Multi-channel access: It supports official website organic traffic as well as landing page access from Baidu, Toutiao Search, 360, Sogou, Shenma, etc., with real-time OCPC callback; supports feed page integration from Toutiao, Douyin, Kuaishou, Guangdiantong, Sina Fensitong, Zhihu, Bilibili, etc., with real-time OCPC callback; supports APP online customer service access and customizable display styles; fully supports mini programs such as WeChat, Baidu, and Toutiao and allows customizable display styles; supports WeChat official account access to AI customer service for real-time reception of WeChat customers.
- Proactive guidance and personalized reception: Targeted welcome messages and dialogue flows can be configured based on conditions such as visitor keywords, region, and URL, proactively guiding visitors into conversation and increasing the volume of effective conversations and business cards.
- Automatic sales lead creation: Intelligently extracts information such as contact details, names, projects, and regions left by customers in chats, automatically creates business cards and enters them into the CRM system, or assigns them to WeCom or email; detects in real time whether the mobile phone number entered by the user is an empty number or suspended, and reminds the user to enter the correct number, improving phone validity.
- Round-the-clock response: Automated intelligent matching of robot replies, online 24/7, responding to various inquiries at any time, realizing an unmanned intelligent customer service hosting model; it is officially said to save up to 90% of customer service labor costs.
- Security and integration: It provides permission settings at all levels, records of personnel operation trails, encrypted network transmission, and offers private deployment to ensure customer data security; it can quickly integrate with enterprise information systems and supports different third-party CRM platforms, improving marketing conversion efficiency in real time.
How to use According to the information, users can independently create robots and maintain knowledge bases and collection parameters, configure dialogue flowcharts visually, conduct real-time testing, observe effects, and adjust in real time; each channel is connected according to the official support scope, and leads can be entered into CRM or assigned to WeCom or email. The information does not provide specific installation commands, API documentation, or detailed operating steps.
Applicable scenarios It is suitable for enterprises that wish to achieve intelligent customer service hosting, automatic reception, business guidance, and sales lead collection on channels such as official websites, search engine landing pages, feed platforms, APPs, mini programs, and WeChat official accounts, with particular mention that the education industry can launch quickly.
Limitations and information not yet provided The information does not provide specific pricing, charging methods, free trial policies, model parameter scale, supported language ranges, SLA commitments, or clear technical limitation descriptions. Statements in the text such as "save up to 90% of customer service labor costs" and "complete launch within one hour" are official statements and have not been verified by third parties.
