Purpose
Neexa is an AI-native CRM and engagement platform for educational institutions (schools, universities, training organizations, etc.). It is positioned as an AI sales assistant for schools, with the core goal of helping institutions attract, engage, and support students, increase enrollment numbers and student experience, while reducing repetitive manual work for staff. It is officially stated that it has earned the trust of more than 100 institutions.
Main Capabilities
- Autonomous AI agents: Use autonomous AI agents to continuously conduct conversations and follow-ups across multiple channels, reducing reliance on manual work.
- Multi-channel unified inbox: Manage conversations from websites, email, WhatsApp, and social media in one unified inbox.
- Instant answers to inquiries: Provide accurate and consistent instant replies to student inquiries about programs, fees, and admissions.
- Automated follow-ups: Automatically remind about application deadlines, document submissions, and interview schedules to keep prospective students continuously engaged.
- Enrollment conversion: Track and convert prospective students through AI-driven conversations and personalized follow-ups, advancing from initial inquiry to application and enrollment.
- Student engagement support: Maintain timely conversations and consistent follow-ups throughout the student journey, covering stages such as inquiry, application, enrollment, orientation, and ongoing support.
- Human takeover: Provide a "Human Takeover" feature, allowing staff to intervene manually in conversations when needed.
- Knowledge training: Upload documents about the business or product, use website pages, or train the AI with plain text. The training process usually takes only seconds, and the information can be edited.
- Multiple agents: Support creating multiple Agents for different goals, such as a sales agent and a Q&A agent, and also create an assistant bot with the role of "Support Assistant."
- Credits mechanism: Used to measure AI activity in interactions with customers and prospective students, for example each AI reply consumes 1 credit, each AI follow-up message consumes 5 credits, each AI outreach message consumes 1 credit, and each simple outreach message consumes 0.1 credits; each plan includes a certain number of credits, which can be topped up at any time before renewal.
How to Use
- Setup process: After introducing the product or service to Neexa, it learns the brand style and uses it to interact naturally with visitors. It is officially stated that if the information is already available on the website or in documents, AI learning takes about 5 minutes; website integration usually takes less than 5 minutes, and if it is a WordPress website, its WordPress plugin can be used. Overall setup, testing, and integration take about 10–20 minutes on average.
- WhatsApp integration: Receive and send messages through Meta's WhatsApp Business API. The AI can reply to WhatsApp messages sent by users, all messages are displayed in the dashboard, and the human takeover feature can be used for manual conversations.
- Start without a credit card.
Use Cases
- Answer admissions and program inquiries
- Follow up with prospective students
- Recover incomplete applications
- Answer routine student questions
- Route student requests by team (admissions, marketing and communications, student support and success, etc.)
- Student lifecycle management: inquiry, application, enrollment, student experience and engagement, student success and progression
- Institution types: training organizations, primary and secondary schools, higher education institutions
Limitations
The materials do not provide information about specific pricing, plan prices, free trial duration, supported languages, data privacy compliance details, AI answer accuracy guarantees, or service level agreements (SLA). This content is not currently provided.
