Koncert is a B2B sales acceleration platform whose core is AI-driven dialing and sales engagement capabilities. According to its official description, it positions itself as the industry's only ultra-low-latency AI dialing platform, combining AI and the telephone network into a single network to achieve rapid connections.
Main capabilities include:
- Four types of dialers: AI parallel dialer, AI power dialer, agent-assisted dialer, and click-to-dial, meeting the needs of different teams.
- Multi-channel sales sequences: supports phone, email, video, and social channels.
- Cloud phone solution: provides unlimited calling, trusted caller ID, and automatic logging to CRM and SEP.
- AI voice agent: when the team cannot answer, the AI voice agent holds natural conversations, finds real-time availability in the calendar, books appointments, and follows up by email, turning missed calls into business opportunities.
- Lead propensity scoring and human verification: prioritizes leads likely to answer and verifies contact and company details.
- AI PitchLab (add-on): sales representatives can practice their pitch in a real-time interactive environment without the pressure of an actual call.
- Local caller ID: automatically selects a local number based on the prospect's area code, enhancing local presence and improving answer rates.
- Caller ID reputation monitoring: scans how caller ID appears on real mobile phones and cleans up or removes bad spam numbers.
- Performance analytics: provides deep visibility into representative-level or list-level performance to quickly identify problems and opportunities.
- Sales coaching at scale: managers can browse live calls or listen to recordings and coach representatives during live calls without disturbing the customer.
- Virtual sales floor: supports call sprints or ride-alongs, allowing representatives to gain momentum and learn from one another.
- AI objection detection: scans for and detects objections, helping managers coach at scale and save specific calls to a call library for learning.
- Parking lot: isolates bad numbers through workflow rules to prevent the team from wasting dials.
- Dedicated business lines: each representative gets a dedicated business line with no per-minute charges; DID numbers can be created quickly, existing numbers ported, or international lines added.
- CRM and integrations: data syncs with CRM in real time and can integrate with other applications.
- Targeted outreach at scale: each user automatically contacts up to 50 new contacts per day in the target market, with each message personalized one-to-one based on relevant events researched by the intelligent platform.
Applicable scenarios include: training and coaching for SDRs/BDRs/TDRs, continuously discovering new opportunities, shortening the sales cycle, improving sales team productivity, tracking dials/emails/connections/conversations, increasing MQL-to-SQL conversion rates, improvinglead response speed, driving more conversations at scale by phone, and conducting multi-threaded outreach to target accounts.
In terms of limitations: official materials do not provide information such as specific pricing, free trials, supported languages, deployment regions, or minimum contract requirements, and these facts are not currently available.
