Breezy is an AI chatbot primarily aimed at travel and activity websites, helping to automatically answer customer inquiries and manage bookings.
Purpose: Breezy is designed to solve the problem of high volumes of customer inquiries on travel and activity websites, capable of automatically answering customer questions 24/7 and reducing the pressure on human customer service. It directly reads website content and answers common questions about policies, prices, and more.
Main capabilities:
- Website content learning: Breezy can read up to 10 pages, learn website content, policies, prices, and tone style, and then answer questions in a similar tone.
- Booking management: After connecting to eola or PracticeHub, it can query, change, and cancel bookings in real time, send confirmation emails, and process refunds to card, credit, or voucher.
- Phone answering: Provides a real phone number, answers incoming calls in the brand's voice, answers the same questions as in chat, and performs the same actions.
- Human handover: When a conversation requires human intervention, Breezy identifies this and hands it over, with a conversation summary attached, supporting real-time monitoring and takeover at any time.
- Dashboard: Provides an operating interface showing conversations handled by AI, conversations requiring human handling, and information noticed by AI.
How to use:
- Free trial: No registration or credit card required, offering 500 free credits (about 200 conversations). Users can point it to a website and start chatting in about one minute.
- Connect platforms: Can connect to eola or PracticeHub to manage real-time bookings; if using another platform, Breezy can still answer website questions and link to the booking page.
- Pricing: Starting at £129, conversations are billed at 1-5 credits (charged when closed), and booking operations and handovers are charged extra (3-25 credits). Phone answering costs 1 credit per 30 seconds, and numbers start at 20 credits per month.
Applicable scenarios:
- Travel and activity websites: Automatically answer customer questions about itineraries, policies, prices, and more, and manage booking changes and cancellations.
- Customer service: Handle inquiries 24/7, reduce waiting time, and improve response speed.
- Team collaboration: Seamlessly hand over when human intervention is needed, ensuring customer issues are resolved.
Limitations:
- Booking management functionality only supports the eola and PracticeHub platforms; other platforms can only answer questions and link to the booking page.
- Website content reading is limited to a maximum of 10 pages.
- Phone answering service requires additional credits, and number monthly rental starts at 20 credits.
- Specific pricing and credit consumption may vary depending on usage, and the latest official information should be consulted.
