BuyScout® AI Store Agent is an AI assistant designed specifically for Shopify stores, positioned as an "AI store agent," intended to interact with customers in real time like an in-store sales representative, helping them find the right products and complete purchases. It is 100% free (when the store has fewer than 10,000 monthly visits), can be enabled 1 minute after installation, and requires no coding.
Main capabilities include:
- Product recommendations: Recommend relevant products through conversation based on customer needs, shopping cart, and current catalog.
- Size and fit guidance: Automatically provide suggestions using published size charts, product measurement data, available variants, and customer preferences.
- Upselling and cross-selling: Recommend relevant bundles, upgrades, and add-on products based on customer needs and budget.
- Product Q&A: Extract information from product pages, catalog data, manuals, and policies to answer detailed questions, with optional merchant guidance.
- Competitor comparisons: Automatically research competitors in the background, then compare relevant options and explain trade-offs based on customer priorities.
- Order tracking: Automatically verify orders and retrieve the latest Shopify fulfillment and major carrier tracking updates.
- Returns and exchanges: Automatically check return eligibility based on store policies and order data, collect necessary information, and notify the support team for merchant review.
- Voice interaction: Customers can naturally ask questions, follow up, and compare options by voice to gain purchase confidence.
- Virtual try-on: Customers upload their own photos (deleted immediately after preview) to see how clothing, shoes, and accessories look on them on the product page, using existing catalog images on the page, with no reshoots or models required.
How to use:
- Install BuyScout® from the Shopify App Store, create an account, and activate it in the store theme editor.
- BuyScout® automatically reads the store, products, policies, and other website pages. Merchants can add store-specific context or adjust behavior in the BuyScout® dashboard.
- Ask real questions on the store website and review the answers.
Use cases:
- Shopify merchants who want to increase conversion rates (typically by 10–30%) and average order value (by 15–25%).
- Stores that need to reduce repetitive support tickets (by 41%).
- Brands that interact with customers across multiple channels (website, WhatsApp, Instagram, Messenger, TikTok, SMS).
- Merchants selling regulated products such as health and supplements, who can answer only from approved content with sources.
Limitationsand notes:
- Only applicable to Shopify stores.
- The free plan applies to stores with fewer than 10,000 monthly visits; higher traffic requires payment based on visitor volume.
- Data is used only to provide the service and will not be sold or used for advertising.
- Merchants can set brand tone, restrict topics, add custom answers, and test changes in a private sandbox.
- Specific results vary by store.
