Be My Eyes is a technology app dedicated to enhancing accessibility, with the core goal of enabling blind or low-vision users to receive immediate help from volunteers and businesses worldwide through live video and artificial intelligence.
In terms of purpose, Be My Eyes is mainly aimed at blind or low-vision users who wish to receive visual assistance. When users encounter situations that require identifying items, reading text, or understanding their surroundings, they can initiate a request through the app and establish a live video connection with a volunteer, who provides verbal descriptions and guidance based on the video feed. The official description emphasizes "connecting with volunteers through live video to get real-time assistance" and advocates "Let's see the world together."
In terms of main capabilities, Be My Eyes provides live video assistance, connecting blind or low-vision users with volunteers and businesses worldwide. The app combines human volunteers with artificial intelligence technology, aiming to provide daily support for visually impaired users. In addition, Be My Eyes also provides solutions for businesses, which can request a free demo in order to provide accessible support for blind and low-vision customers. Official materials mention cooperation cases with companies such as Tracfone, Barilla, and NatWest, involving accessible customer service, real-time visual assistance in kitchen scenarios, and pilot projects for making banking services accessible.
In terms of usage, blind or low-vision users can initiate assistance requests through the Be My Eyes app, and the system will match them with a volunteer for a live video call. Businesses can integrate accessibility support into their own customer service through Be My Eyes' business solutions. The official page provides a "Request a Free Demo" entry for businesses to learn about its business solutions.
Applicable scenarios include: identifying everyday items, reading text, describing surroundings, customer service support, and other situations requiring visual assistance. Businesses can also use it to improve service accessibility for blind and low-vision customers.
In terms of limitations, the official materials do not provide detailed information on supported languages, regions, service hours, pricing, or specific technical details. Some information (such as price, platform coverage, volunteer response time, etc.) is not yet available.
