CoxPost is a comprehensive social media marketing and automation platform designed to help businesses accelerate lead acquisition, boost sales, optimize customer support, and drive business growth. Its core capabilities revolve around social media management, chatbot building, marketing automation, and e-commerce features.
Main Purpose
CoxPost is aimed at businesses and service providers, helping them manage multiple social media platforms, provide 24/7 customer support automation, and achieve sales and lead conversion through social media chat.
Main Capabilities
AI Chatbot: Use a drag-and-drop builder to create OpenAI-based chatbots and comment bots for Facebook and Instagram. Social Media Scheduling: Schedule posts in advance for social media and other platforms. Comment Reply Automation: Supports keyword-based replies, private replies, saved reply templates, subscriber segmentation, dark post replies (Facebook), etc. Google My Business Management: Simplify Google My Business services, support automatic replies to reviews, location and post insights, manual replies to reviews, Q&A, event posts, etc. Email Marketing: Provides a drag-and-drop email builder, a rich email editor, and the ability to create beautiful email templates. SMS Marketing: Supports collecting phone numbers within Messenger, exporting external lists, and list segmentation. Social Media E-commerce: Sell products through Messenger, Instagram, or WooCommerce, schedule meetings, nurture leads, collect contact information, and develop relationships. Supports creating online stores on Facebook Messenger and Instagram, and can also sync existing WooCommerce stores. Other Marketing Tools: Includes conversational promotional broadcasting, automatic feeds (WordPress, YouTube), comment automation, one-time notifications, RSS auto-publishing, subscriber management, user input flow campaigns, visual flow builder, WhatsApp order sending, WooCommerce abandoned cart recovery, etc.
How to Use
Users can connect social media accounts through the CoxPost interface, use the drag-and-drop builder to create chatbots and automation flows, schedule posts, set comment reply rules, and manage email and SMS marketing campaigns. The platform uses official APIs and supports multiple post types (text, image, link,video, carousel, CTA, etc.) and social networks (Facebook pages, locations and groups, Instagram business accounts, LinkedIn profiles and pages, Google Business Profile, YouTube channels, WordPress sites). For Instagram Stories, due to API limitations, a semi-automatic solution is provided through push notifications and reminders.
Applicable Scenarios
- Businesses and service providers managing multiple social media platforms
- Marketing teams wanting to automate customer support, comment replies, and lead acquisition
- E-commerce businesses needing to sell products directly within social media chats
- Businesses wanting to integrate email and SMS marketing
- Multi-location business management (e.g., through Google My Business)
Limitations
- Instagram Stories publishing is semi-automatic and must be completed manually through push notifications and reminders.
- Some features are limited by the APIs of each platform.
- Pricing plans include specific usage quotas for each feature, and exceeding the quota may require upgrading the plan.
- Specific prices are not explicitly listed in the provided information; only the differences in feature quotas across different plans are described.
- Payment methods include PayPal and major credit cards, processed by Paddle or PayPro Global, with a 20% discount for annual payment, a 50% discount for nonprofit organizations and charities, and every ninth social account gets the tenth account free.
