XpressBot is an all-in-one chatbot and CRM platform designed to simplify business operations through the WhatsApp Business API and other major messaging channels (Facebook, Instagram, Telegram). It helps enhance customer engagement, improve reviews, and achieve automation, thereby driving social commerce.
Key Capabilities
- Multi-channel support: Can connect to WhatsApp Business Cloud API, Facebook Messenger, Instagram Direct Messages, and Telegram.
- Visual flow builder: Provides a drag-and-drop interface to graphically create, test, and build chatbots without coding, with a bird's-eye view of the entire bot.
- Team management and segmentation: Supports adding multiple team members with role-based access control; allows tagging subscribers to categorize them and send targeted messages.
- E-commerce and catalog: Use the WhatsApp catalog to set up a complete e-commerce store, and implement a simple checkout system within Telegram; provides product catalogs, proportional billing, and invoicing features.
- Sales analytics: Built-in analytics tools to track sales data.
- AI integration: Integrates OpenAI's language processing technology to understand and respond to user input in a conversational manner, providing more efficient and personalized interactions.
- Webhook workflows: Can connect to third-party webhook providers such as Typeform, Google Forms, WP Elementor, WooCommerce, Shopify, etc., and send messages to WhatsApp based on webhook data, enabling order notifications, cash-on-delivery to prepaid conversion, and other operations.
- Developer API: Provides API endpoints that allow developers to connect other applications to XpressBot, supporting sending WhatsApp text messages, template messages, adding subscribers, etc.
How to Use
Users can connect through the following steps:
- Create a Telegram chatbot via @BotFather, or create a WhatsApp Business API, or connect an Instagram or Facebook page to XpressBot in a few steps.
- Design the bot logic using the visual drag-and-drop flow builder.
- You can create Telegram and WhatsApp chat widget and embed it into any website.
- For the WhatsApp Cloud API, prerequisites must be met: a business email, an online website, a Facebook account, a phone number not registered with WhatsApp, a GST or MSME or company registration certificate, and proof of address.
Use Cases
XpressBot is designed for small businesses and is suitable for:
- Automatically replying to customer inquiries via WhatsApp, Facebook, Instagram, and Telegram, handling sales and support.
- Selling products directly using the WhatsApp catalog and e-commerce features.
- Integrating platforms such as WooCommerce and Shopify via Webhooks to automatically send order notifications and convert payment methods.
- Managing Telegram groups with automatic moderation to keep conversations free of spam.
Limitations and Notes
- WhatsApp Cloud API conversation fees must be settled directly with Meta/Facebook: marketing ₹0.72/24 hours, service ₹0.29/24 hours, utility ₹0.30/24 hours.
- Green tick verification requires contacting the support team to apply, and approval usually takes about 3 business days.
- A paid onboarding support service is available for ₹2499, assisting with setting up Business Manager, developer account, WhatsApp number, and payments.
- Five subscription plans are offered: Basic starting at ₹100/month, Standard starting at ₹200/month, Enterprise starting at ₹300/month, Flexi plan starting at ₹1000/month, Pro plan lifetime ₹131499.
- Sending messages, receiving messages, and webhook calls all consume credits, with each message consuming about 4 credits.
- Other specific features or prices may not yet be provided; please refer to the official page.
