Circled is used to build customer service chatbots. It builds question-and-answer responses from materials you already have, rather than making things up: you point it at existing web pages and documents, and it answers based on that content. According to the official description, ordinary documents and regular web pages work best, such as help pages, shipping and returns pages, price lists, and FAQ collections, that is, the kind of materials a new customer service hire would receive.
The main capabilities include: powered by ChatGPT, generating customer service chatbots from your own materials; providing 24/7 customer service; supporting multiple customer service chatbot representatives holding separate conversations, officially described as Multiple Support; its goal is to reduce the workload of human customer service, reduce long wait times, and save the cost of recruiting or hiring customer service staff.
It is used in two copy-and-paste forms: one is a chat bubble placed in the corner of each page, and the other is a frame embedded into a page you specify. You can also set the tone of the answers, the name the bot answers under, and the rules it follows, including which questions it answers, which are handed off to a human, and what it should say when it does not know.
The applicable scenario is mainly website customer support, especially for teams that already have help documentation, return policies, price lists, or FAQs. In terms of limitations, the materials do not provide specific pricing, a list of supported document formats, details of integration methods, or accuracy data; these facts are not currently provided.
