Rapport Software is a platform focused on AI-driven virtual interactive personas, designed to help organizations improve engagement and effectiveness in learning, training, and marketing by creating, animating, and deploying interactive AI avatars. Its core positioning is as a "high-stakes conversation preparation platform," providing realistic AI conversation practice for sales, leadership, and customer-facing teams to measure readiness, identify skill gaps, and achieve measurable performance improvement.
Key Capabilities
Rapport offers several core features. First, users can create interactive AI avatars for learning, training, and marketing. The platform emphasizes a "practice, measure, improve" process: through realistic and emotionally responsive AI avatars, users engage in real conversation practice, allowing them to repeatedly rehearse important moments to build confidence. Second, it supports deep customization: users can customize scenarios, roles, and conversation goals, apply their own frameworks, content, and evaluation criteria, and tailor practice to specific positions, teams, and use cases. Third, it provides measurement and feedback: the platform can measure skills and behaviors according to defined criteria, track improvement and conversation readiness, and identify gaps among individuals, teams, and groups. In addition, the platform can scale across the entire organization: through LMS, browser, or Rapport deployment, it supports SCORM integration and can deliver consistent training in more than 50 languages.
How to Use
When using Rapport, users can try role-plays and receive conversation readiness reports and scorecards. The platform showcases several typical role-play examples, such as resolving a one-on-one colleague conflict, handling an unhappy hotel guest in customer service, and a sales representative making a cold pitch to a buyer. Users can customize scenarios, roles, and goals, and apply their own frameworks and evaluation criteria. For deployment, it can be done through LMS, browser, or Rapport, and supports SCORM integration with existing learning environments. The platform also offers demo webinars showing the setup of custom scenarios, role-plays, and analytics. In addition, users can experience a conversation with the AI avatar Anya.
Applicable Scenarios
Rapport is suitable for multiple business scenarios. Sales enablement: provide sales teams with realistic AI buyer conversations tailored to the organization. Learning and development: cultivate key workplace skills, measure improvement, and scale consistent development across teams, roles, and regions. Customer experience: train customer-facing teams to handle difficult moments such as complaints, objections, and escalations. Onboarding and employee training: help employees build knowledge, practice critical conversations, and develop work-ready skills. In terms of industries, the platform serves pharmaceuticals and medical devices, higher education, financial services, retail and hospitality, among others.
Customer Feedback andData
The platform claims to have supported teams in running more than 610,000 role-plays. Customer feedback includes: an educational technology research and innovation consultant at Boise State University's eCampus Center said that the nursing program wanted students to have already practiced and received coaching feedback before their first real care coordination conversation, and faculty could also see objective group performance insights; the Rapport experience and team were very helpful for this. Arjun Nagendran, co-founder of Relativ.ai, said that Rapport allows the creation of interactive environments that are engaging, dynamic, and scalable, enabling thousands of users to gain lasting skills, and that it is one of the few platforms that can quickly and scalably integrate generative AI capabilities. Dr. Deepak Sekar, co-founder and CEO of Prof Jim, said that the results of using Rapport are exciting and that it is a game changer for animation, with evidence showing that video content including AI avatars can surpass traditional online teaching methods, and such content can become a catalyst for more personalized learning.
Limitations
Regarding the platform's specific feature details, charging model, pricing, platform availability, performance guarantees, or usage steps, the current materials do not yet provide complete information.
