What is Knocket
Knocket is a lightweight intelligent IM reception system launched by Tencent Cloud based on RTC real-time communication infrastructure. Knocket combines a chat component, a personal contact homepage, and AI customer service into one. Users can generate a chat window embedded in a website or app with one click. Knocket can publish an AI-generated personal homepage as a contact entry point. When offline, an AI customer service with a configurable knowledge base automatically responds 24/7, supporting unified inbox for Telegram and email.
Main features of Knocket
- Real-time chat component: Create a dedicated chat window in one minute, and embed it into a website, app, social homepage, or email signature with one click.
- Contact page (personal homepage): Generate a personal/product homepage with online communication capabilities through templates or AI natural language. After publishing, one link can serve externally.
- AI customer service: 24/7 online automatic responses, supporting custom image, name, and trigger scenarios, with seamless handover to a human when it cannot answer.
- Knowledge base: Build a knowledge base through three methods: FAQs, URLs, and file uploads, making AI customer service responses fit your business.
- Unified inbox (One Inbox): Messages from all channels such as web pages, apps, and contact pages are gathered in one place, supporting H5 mobile handling.
- Telegram replies: Connect conversation messages to Telegram, so you can reply to visitors in real time without staying in front of a computer.
- Multilingual interface: The chat component supports dozens of interface languages, adapting to overseas visitors.
- Usage statistics: Provides usage statistics for AI large model calls, making it easy to understand customer service operation.
How to use Knocket
- Register an account: Visit the Knocket official website https://knocket.trtc.io/ , register and log in to enter the workspace.
- Choose a touchpoint form: In the workspace, choose to create a Web widget, contact page, or Mobile component.
- Configure appearance and experience: Set details such as theme color, brand logo, welcome message, interface language, online hours, and FAQs.
- Connect AI customer service (optional): Enable Knocket AI, configure the large model, AI avatar and name, and build a knowledge base through FAQs, URLs, or file uploads.
- Connect message channels: Set message notification methods, such as web Inbox, email, or connect Telegram for mobile replies.
- Publish and go live: Share the generated link, or paste one line of code into a website/app to complete embedding.
- Start receiving: Visitor messages enter the Inbox in real time. Reply manually when online, and AI customer service automatically responds when offline.
Core advantages of Knocket
- Zero-threshold communication: Visitors can start a conversation directly without registration or leaving contact information, greatly reducing user consultation loss.
- Tencent RTC infrastructure: Backed by Tencent's real-time communication platform refined over many years, with low message latency and strong stability.
- Three-in-one form: Chat component, personal contact homepage, and AI customer service packaged together, usable with or without a website.
- Free AI customer service fallback: 24/7 automatic responses based on your own knowledge base, so you never miss any visitor even when offline.
- Unified Inbox: Messages from web, APP, contact page and other channels gather in one place, no need to switch back and forth between multiple platforms.
- Telegram mobile replies: Reply to visitors in real time via Telegram when you're out, without being tied to your computer.
- AI-generated homepage: Generate a contact page in seconds with natural language, start capturing customer inquiries without a landing page.
Knocket competitor comparison
| Comparison dimension | Knocket | Tawk.to |
|---|---|---|
| Pricing model | Pledged to be permanently free with no usage limits | Basic version free, AI customer service charged separately per message/per usage |
| AI customer service | Built-in and free, configurable knowledge base (FAQ/URL/file) | Has AI features, but most require extra payment |
| Personal contact homepage | ✅ Supported, AI-generated, can be used as link-in-bio | ❌ No such feature |
| Chat widget embedding | One line of code, supports websites and APPs (iOS/Android) | One line of code, supports websites, weaker APP support |
| Mobile replies | Supports Telegram integration for replies | Supports replies via its own mobile App |
| Unified inbox | Web, APP, and contact page messages gather in one place | Web chat + email aggregation |
| Multilingual interface | Supports dozens of languages | Supports 45+ languages |
| No-registration visitors | ✅ Supported | ✅ Supported |
| Knowledge base sources | Three ways: FAQ, URL, file upload | Mainly relies on manually preset replies |
Knocket use cases
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Product landing page inquiries: Embed the widget on a landing page, visitors can ask questions without registering, and AI offline fallback catches interested users.
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Creator link-in-bio: Put the contact page in your social profile bio, fans can click to chat directly about collaborations.
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SaaS trial conversion: Users ask questions instantly when confused during a trial, AI replies in seconds based on documents, improving registration activation rate.
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E-commerce pre-sales and cart recovery: Real-time answers on product pages, reducing buyers abandoning their carts due to doubts.
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Appointment consultation services: Coaches, agents, etc. use the contact page to showcase services, and clients can communicate online directly and finalize appointments.
