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AI customer serviceThoughtly is a customer service automation tool that uses AI voice agents to automatically handle calls, launch SMS marketing campaigns, and sync CRM data in real time. It is currently offering a lifetime access deal on AppSumo. Users can use it to build customizable AI call flows covering scenarios such as customer support, sales, and appointments, and through the built-in Genius knowledge base feature, AI agents can extract accurate information from enterprise databases to enhance responses. The platform also provides SMS engagement and call analytics reports, helping teams manage voice and text customer communications in one interface.