The HubSpot Product & Services Catalog is a page that centrally displays the products, services, features, and applicable limits offered by HubSpot. Through this catalog, users can learn about HubSpot's software products, packaging methods, and various limits.
Product Overview
HubSpot is a smart customer platform that includes multiple premium products: Marketing Hub, Sales Hub, Service Hub, Content Hub, Data Hub, Revenue Hub, and Smart CRM (a system of record that unifies customer data). The catalog provides a pricing overview, descriptions of each product, feature lists, and applicable limits.
HubSpot Seats
HubSpot products are typically used by purchasing seats. Seats reflect the way and level of a user's access to subscription services. If Starter, Professional, or Enterprise products are mixed, all core seats will have access to the highest-level features among the purchased subscription services, and will be priced at the highest-level subscription. For example, if you subscribe to both Marketing Hub Professional and Sales Hub Enterprise, the highest level is Enterprise.
A Partner Seat allows users to view subscription services without making any changes to the account. This seat is granted only to actively collaborating HubSpot Solutions Partners, and HubSpot may, at its sole discretion, confirm, reject, or remove a Partner Seat.
*Complete Sales Hub Professional/Enterprise, Service Hub Professional/Enterprise, and Revenue Hub Professional/Enterprise features require a Sales Seat, Service Seat, or Revenue Seat, respectively.
HubSpot Credits
HubSpot Credits are a simple and flexible way to power AI agents and automation to complete work on the HubSpot customer platform. Credits reset monthly during the subscription period, and unused Credits do not roll over to the next month.
Some HubSpot products include Credits for free. Included Credits are usedPrepaid Credits are applied before and do not stack across products. If a customer has multiple products, they will receive the highest Credits allowance based on the highest tier of the subscription services. For example, if subscribed to both Marketing Hub Professional and Sales Hub Enterprise, the highest tier is Enterprise.
Credits can be added to an account at a price of $0.010 per Credit. You can choose Pay-as-You-Go for greater flexibility, or get more Credits during the subscription term through capacity pack add-ons or upgrades.
If Credits usage exceeds the monthly limit, overage charges will be incurred at the then-current Pay-as-You-Go price, invoiced monthly in increments of ten (10) Credits after they are incurred. On the reset date, the account will automatically revert to the original monthly Credits limit.
Additional Credits can be added by increasing the subscription's Credits limit at checkout in packs of 1,000 Credits per month, or through automatic upgrades. If usage exceeds the monthly limit, the account will automatically upgrade for the remaining subscription term so work can continue.
HubSpot Credits Rate Card
The rate card lists the Credits consumed by each feature and action, helping users estimate usage. Features may consume Credits in two ways:
- Per action: Features that generate output consume Credits when requested as the listed actions occur.
- Per recurrence: Features with recurring output consume Credits when activated and monthly during the subscription term as long as the feature is enabled. Please note that features supporting recurring output may consume Credits at the amounts listed in the rate card on different days of the month depending on account configuration.
The Credit rates in the rate card apply when the listed features are available and used in the account. The Credits consumed by actions in the rate card may also incur other applicable service fees. For example, agent features use Credits but may also consume phone minutes or SMS messages, incurring additional service fees.
Certain automation, bulk, and high-volume features consume Credits faster and may accelerate overall Credits usage.
*Custom agents run prompts on behalf of users, measured in "action units". The total number of action units required by a prompt determines the Credits consumed quantity. You can view the estimated Credits when testing custom agents during setup. *Using datasets in reports does not consume Credits.
Free Tools
HubSpot offers a range of free tools as part of the customer platform, including "lite" versions of selected features in paid products as well as free Smart CRM features. Free tools are offered in a single free edition (up to two free users) and are included in all premium product editions. Free tools include contact management, company records, deal tracking, task management, Gmail/Outlook integration, app marketplace, support forms, ticketing system, lead tools, form building, automation, email marketing, ads connection, shared inbox, mobile app, data analytics, audience insights, email tracking, template library, meeting scheduling, chatbots, live chat, pipeline management, landing page building, website pages, bulk email, email templates, audience segmentation, Facebook Messenger integration, custom properties, mobile app, data sync, email health, marketing events, user management, Slack integration, drag-and-drop editor, SEO content creation, custom templates, and more.
Consulting Services
The catalog also lists consulting services: onboarding services, customer training, migration services, strategic consulting services, and technical consulting services.
For more details, contact a HubSpot representative or call the sales team at +1 888-482-7768.
(Note: The above content is compiled based on publicly available information on the page. Specific features, pricing, and limitations may change with product updates; please refer to the official page.)
