Workforce Wave

Workforce Wave is an AI voice agent platform whose core positioning is to provide service industry businesses with a 24/7 AI receptionist. The following describes it by purpose, main capabilities, how to use it, applicable scenarios, and limitations.

[Purpose] Workforce Wave is used to enable businesses to handle customer calls and messages around the clock through AI voice agents. Agents can answer incoming calls, make outbound calls, reply to text messages and various instant messaging channels, with the goal of maintaining brand tone and human-like interaction without manual staffing, reducing missed calls and lost leads.

[Main Capabilities]

1. Multi-channel unification: The same AI agent can handle voice calls, SMS, WhatsApp, web chat (chat or voice), email, Facebook Messenger, Telegram, and other channels, sharing the same knowledge base, brand tone, and memory.
2. Automatic website-based learning: After pasting a business website URL, the system reads the website and automatically extracts information such as services, business hours, staff, and specialties, generating the agent's system prompt and knowledge base, and it can go live in about 60 seconds.
3. Multilingual support: Supports 29 languages, of which English and Spanish are included in all plans, while the remaining 27 languages require the Enterprise plan. The agent can automatically detect the caller's language and respond in that language, and supports switching languages mid-conversation.
4. Compliance and security: Fully HIPAA compliant, and a BAA (Business Associate Agreement) can be provided on all plans; calls are encrypted in transit and at rest, with support for PHI (Protected Health Information) redaction and complete audit logs; the infrastructure is independently audited for SOC 2 compliance and designed to comply with EU data privacy regulations.
5. Industry-preset knowledge: Covers 15 vertical industries including dental, medical, legal, hospitality, automotive, home services, restaurants, real estate, insurance, fitness, education, financial services, government, human resources, and political campaigns, with each industry having built-in compliance rules, terminology, common objection handling, and integration default configurations.
6. Continuous improvement loop: Each call recording is analyzed, and unanswered questions and low-confidence answers are flagged; the system automatically proposes knowledge base updates, which users can approve or skip with one click; prompt versions can be tracked and rolled back.
7. Integration capabilities: Integrates with systems such as Dentrix, ServiceTitan, Clio, NexHealth, Opera Cloud, and Mindbody; provides a complete REST API v2, can POST a business URL to automatically provision a voice agent, supports white-labeling and resale; provides MCP server that integrates with MCP-compatible AI assistants such as Claude and Cursor; supports Webhook and SSE real-time call events.
8. Data analytics: every call, SMS, and chat is transformed into structured data, allowing you to view patterns, sentiment, and opportunities, and view real-time data in a dashboard.

[How to use]

1. Self-service method: visit workforcewave.com/start, paste the website address, and the agent goes live in about 60 seconds. You can talk to it directly in the browser, then deploy it to channels such as phone, SMS, chat, email, and WhatsApp. No credit card required, no sales call, 100 minutes free.
2. Developer method: via the REST API, POST your business URL to get a fully configured voice agent, in about 15 lines of code; you can white-label, resell, or embed it in SaaS. The MCP server supports one-line command installation. Claude, Cursor, or any agent using the Model Context Protocol can provision a voice agent through a single tool call, with support for SSE real-time call events, a fully autonomous bot-to-bot mode, and idempotency keys.

[Applicable scenarios] For service industry businesses, including dental, medical, legal, hospitality, automotive, home services, restaurants, real estate, insurance, fitness, education, financial services, government, human resources, and political campaigns, etc. Typical uses include: after-hours appointments and inquiries, patient/client reception, lead qualification, appointment scheduling, menu Q&A, membership activation, admissions Q&A, etc.

[Pricing and plans] Plans start at $99 per month: Starter is $99 per month (includes 500 minutes, overage at $0.12/minute); Growth is $249 per month (includes 2,000 minutes, overage at $0.10/minute); Platform is $499 per month (includes 8,000 minutes, overage at $0.08/minute). No setup fee, no long-term contract, first agent free, cancel anytime, additional agents $25 per month. If you need other options, contact us for custom plans and pricing.

[Limitations and not yet available] Languages other than English and Spanish are limited to the Enterprise plan; the free trial is 100 minutes; detailed step-by-step instructions and performance data for specific industry use cases (such as promotional figures for reducing no-show rates, recovering revenue, etc.) are not provided with verifiable details in the official description. Other matters not covered in the official materialsthat are explicitly stated are not yet available.