myReach is a solution that uses artificial intelligence to manage enterprise knowledge, designed to simplify information access and improve team efficiency.
Purpose
The core purpose of myReach is to unify the management of knowledge within a company, enabling team members to quickly find the information they need through a single search bar. It not only accelerates information retrieval, but also supports various team scenarios through customized AI agents, such as internal support, employee onboarding, and customer service.
Main Capabilities
- AI Search: Going beyond simple keyword matching, every search analyzes the entire knowledge base to find the semantically most similar nodes, making information lookup 10 times faster.
- AI Assistant: Customize AI agents for different teams, buildable in minutes, with no-code adjustment of personality, and the ability to track interactions and flag issues.
- Knowledge Base Enhancement: Use AI-driven OCR to recognize text in images, audio transcription, and relationship recommendations to reshape enterprise knowledge processes, claiming to save 75% of workload.
- Integrations and Security: Can integrate with existing tools to improve team productivity. The platform has built-in security measures, is ISO 27001 certified and GDPR compliant, uses AES 256 and TLS 1.3 encryption for data, and provides SSO and MFA.
How to Use
Users can connect all company knowledge through a unified search bar to quickly obtain information. For AI agents, teams can build them in minutes and fine-tune their personality without writing code. myReach also provides interaction tracking and issue flagging to help with continuous optimization.
Applicable Scenarios
- Internal support: Provide employees with instant knowledge Q&A.
- Employee onboarding: Accelerate new employees' access to company information.
- Customer service: Enable 24/7 customer support and obtain real-time statistics on customers' actual needs.
Limitations
Details regarding pricing, specific platform support (such as web and mobile), language support, and other specifics are not yet provided in the official materials.
