Purpose
The Артефакт pricing page explains how its conversation recording and AI analysis service is charged, mainly for enterprise scenarios that need to record and analyze offline or telephone communications. Its core purpose is to record, parse, and visually analyze conversations generated on each channel, helping enterprises view communication situations by point, by person, and by metric.
Main capabilities and included content
According to the official page, the subscription includes the following:
- Devices and service: The hub and microphone are already included in the subscription; the devices are on the company's balance sheet, and if damaged they will be replaced free of charge with new ones, so users only pay for work seats.
- Unlimited AI parsing: The official statement says it provides unlimited AI conversation parsing, and the analysis covers all conversations rather than sampling.
- Team dashboards: Analysis results can be viewed by point, person, and metric.
- Continuous algorithm optimization: The official statement says algorithm accuracy is continuously improved at no additional cost.
- Support and onboarding: Turnkey deployment is provided, with human support; from submitting an application to receiving the first batch of parsing results takes about two days, scaling up may take longer, and the launch plan can be developed together with the client.
- Артефакт app: Used to view analysis data at any time.
Charging and pricing method
Pricing uses monthly payment per device/channel:
- One payment covers each channel per month, and analysis, updates, and support are all included.
- The price depends only on the number of channels used to record conversations.
- A channel means a point that records all conversations without restrictions; the more channels, the lower the price per channel.
- The official statement says the discount can reach up to −60%.
- No per-minute billing, no minute limits, free devices, free integration, and no additional charge for reports.
- No hidden costs, and no separate charge for number of users or recording volume.
- The price decreases as the network scale grows: fixed points (hubs at a checkout counter or front desk) can drop to 15,000 ₽ when the branch network expands; wearable devices (compact pendants with a microphone) can drop to 10,000 ₽; another option can drop to 5,000 ₽.
The page also mentions multiple connection forms: fixed points, wearable devices, telephone system connection (no device required), online course or classroom hubs, and an option that can connect to an existing video surveillance system.
How to use
After users leave contact information on the page, the official side will send an exact quote for their configuration within one business day. The official side says most clients start with one or two points and expand after seeing results.
Applicable scenarios
Suitable for enterprises or organizations that need to record and analyze conversations by channel, for example stores, front desks, classrooms,scenarios such as telephone customer service, and can be connected to telephone systems or video surveillance systems.
Restrictions
The official page does not explain the specific number of channels corresponding to each plan, the minimum subscription period, contract constraints, or refund policy; this information is not currently provided. The specific amounts mentioned on the page (15,000 ₽, 10,000 ₽, 5,000 ₽) are all minimum prices after scaling up, and are not uniform pricing. Details such as other currencies, taxes, and payment methods are also not currently provided.
