Duve is a unified hotel guest experience platform, officially positioned to use AI and guest insights to provide personalized hospitality services for hotels, vacation rentals, hostels, and other accommodation operators, with the goal of making every guest feel individually valued and turning better experiences into better business.
Purpose and Positioning The platform is aimed at accommodation providers, covering the entire guest journey from booking to after checkout, helping teams achieve personalized interaction, strengthen guest relationships, and improve operational efficiency.
Main Capabilities
- Online check-in: Guests can complete registration, document verification, and payment via mobile before arrival, reducing queues and saving staff time.
- Upselling: Uses guest profiles and OTA data to push personalized room upgrades, services, experiences, and add-ons to increase ancillary revenue. The company states that accommodations can achieve 8-12% upsell conversion.
- Guest app: Accessible via a single link, no app download and no password required, providing online check-in, digital keys, Wi-Fi information, hotel amenities, local recommendations, and online checkout.
- Guest communication: The Duve AI agent centralizes WhatsApp, email, SMS, Airbnb, and OTA messages into a unified inbox, helping teams automate personalized messages and deliver faster, more consistent service. The company gives the example that if a guest sends a message at 2 a.m., DuveAI will reply in their language in less than a minute, and the night shift team can know in the morning that it has been handled.
- Guest insights and analytics: Supports guest segmentation, behavior understanding, and performance measurement, using hospitality analytics to increase revenue, improve guest satisfaction, and continuously optimize the experience; provides a unified dashboard to see which upsells convert, which segments will book again, and where revenue is being lost.
- Digital keys: Integrates with mainstream smart locks and digital key providers, eliminating physical key management and allowing guests to securely and smoothly enter their rooms from any location.
- Brand reinforcement: Every guest touchpoint can be customized, including the guest app, messages, logo, fonts, colors, images, and tone, so that every presentation reflects the property's own identity and strengthens the brand.
- Digital menus and mobile ordering: In scenarios such as pool bars, room service, and lobby cafes, guests can browse and order via mobile from anywhere in the hotel.
- Amenity information: Amenities, menus, check-in instructions, and other content can all be displayed on guests' phones, and a single update takes effect immediately in all rooms.
How to Use Guests enter the branded experience through a single link, with no app store download and no password required, and can complete check-in, view room information, browse upsells, and communicate via messages. Accommodation teams handle multi-channel messages through a unified inbox, use AI to automatically reply to repetitive questions, and throughThe dashboard performs segmentation and data analysis.
Applicable scenarios Accommodation businesses such as hotels, vacation rentals, and youth hostels, especially suitable for operations teams that wish to provide personalized hospitality at scale, reduce front desk queues and physical key management, increase ancillary revenue, and unify brand presentation.
Integrations and limitations Duve can seamlessly connect with systems such as PMS, CRM, payment providers, smart locks, and POS to consolidate guest data. Regarding the specific list of supported integrations, pricing for each feature, version differences, deployment conditions, and service regions, information is not yet available.
