Aidbase is an AI-driven self-service support ecosystem built for SaaS startups, designed to help users solve problems on their own, thereby reducing the support team's workload and giving the team more time to grow the business.
Purpose
The core goal of Aidbase is to let users get help through self-service, reducing manual support costs and shortening response times. It provides a complete suite of support tools, including an AI chatbot, knowledge base, AI-assisted ticketing system, and email support.
Key Capabilities
- AI Chatbot: Connect your data sources and automate customer service. The AI learns from your data and provides a 24/7 human-like support experience.
- Ticketing System: Create custom ticket forms to collect user information (such as name and email) for follow-up.
- Unified Inbox: Handle all incoming support emails and tickets from one unified inbox. The AI learns not only from the knowledge base but also from past tickets, allowing it to handle tickets and emails faster.
- Knowledge Base and FAQ: Create a searchable knowledge base for users and the support team to find answers.
- Knowledge Gap Identification: View the knowledge gaps the chatbot cannot answer and correct them to improve future performance.
- Integrations: Integrate with existing tools via SDK, API, and Webhook. Support adding the chatbot and ticket forms to a website or app in minutes using a CDN or npm package. Provides a React library for embedding in React/NextJS applications. You can also share chatbot or ticket form links via a hosted website.
- Customization: Customize branding, colors, and logo to match your style, brand, and tone. Deploy the chatbot, ticket forms, and email inbox without coding.
- JavaScript Control: Use JavaScript to control the behavior of the chatbot and ticket forms.
- Webhook: Connect the chatbot, ticket forms, and email inbox to your favorite tools via Webhook.
- Support Personas: Create support personas for ticket forms to show the face of the support team.
- Team Collaboration: Invite the team to collaborate on tickets, emails, managing the knowledge base, and more.
- Reply Enhancement: The chatbot supports link and image replies to help users understand better.
How to Use
- Integrate the chatbot and ticket forms into a website or app via CDN or npm package.
- Connect data sources so the AI can learn about your business information.
- Create custom ticket forms to collect user information.
- Manage support emails and tickets in a unified inbox.
- Connect other tools via Webhook.
- Use JavaScript or the React library for deeper control.
Use Cases
Suitable for SaaS startups that want to reduce support workload, shorten response times, and lower support costs while providing a high-quality customer support experience. Also suitable for teams that need to integrate the support system with their existing tech stack.
Limitations
- Data is stored encrypted within the EU and complies with GDPR requirements.
- A 7-day free trial is provided, and you can cancel at any time.
- Specific pricing, platform details, integration tool lists, AI model information, etc. are not yet provided.
- Other technical details (such as supported languages, concurrency limits, etc.) are not yet provided.