DialPhone is an AI-powered unified communications platform that integrates cloud VoIP telephony, business SMS, video meetings, online fax, team chat, an omnichannel contact center, and AI agents into one product. It positions itself as "the AI business phone system that runs your front desk," letting teams avoid handling front desk work themselves.
Main capabilities:
- 24/7 AI receptionist: answers every call, understands intent, routes, books appointments, and sends SMS follow-ups, even after hours.
- Cloud telephony and business SMS: HD calls and two-way SMS from one number, with a shared inbox ensuring no message is missed.
- Meetings and fax: built-in HD video and online fax, with no separate subscription or add-on required.
- Smart insights: view weekly improvements such as answer rate, appointments booked, and after-hours coverage, without building reports.
- Routing layer: IVR and auto-attendant support nested options and failover that never drops; ring groups can call the team simultaneously or in sequence; queues hold callers in order and announce their position; business-hours routing can set different paths for open, closed, and holiday hours.
- Voicemail transcription: every message arrives as readable text.
- Multilingual support: the AI answers and transcribes in English, Spanish, and French, and switches based on the caller.
- AI capabilities: real-time sentiment and intent detection, AI-drafted SMS and call summaries, predictive CSAT scoring, automatic CRM logging.
- Contact center extension: omnichannel queues, supervisor tools, reporting on the same number.
- Real-time insights: see what is happening with calls, queues, and the team.
How to use:
- Choose a number: port an existing number or get a new one.
- Set up the AI receptionist: describe the business, and it is ready in minutes. For example, "A dental clinic in Austin. Book cleanings, answer insurance questions, and escalate emergencies to Dr. Reyes."
- Start answering calls, SMS, and meetings from one app.
Use cases:
- Small and medium-sized businesses: serves 100+ small and medium-sized businesses in the United States and Canada.
- Sales teams: AI answers missed calls, qualifies, and books demos.
- Medical clinics: HIPAA BAA is included in the plan, with no surcharge.
- Regulated workloads: provides recording retention and export controls for financial services.
Limitations and notes:
- DialPhone is "HIPAA-ready" rather than "HIPAA compliant"; compliance depends on how it is used in practice; a BAA has been signed, and AES-256 encryption is applied to voice, SMS, fax, and AI transcription, providing real-time non-Mutable audit logs.
- For FINRA and PCI-DSS status, confirm current situation with sales.
- Free number porting is completed within 2 to 5 business days, with no service interruption.
- National enterprise deployments are completed within 7 days, with white-glove onboarding.
- A 14-day free trial is offered, no credit card required, to test call quality, AI transcription, SMS drafting, video conferencing, and integrations.
- Pricing: each tier, add-on, and pass-through fee is published on the pricing page; entry-level pricing is listed in the comparison center table.
- Security: AES-256 and TLS 1.2+ encryption, role-based access (admin, supervisor, agent), immutable audit logs, multi-region data residency, target 99.99% uptime.
- Integrations: 3000+ integrations supported through Zapier, with no migration or retraining required.
