CallHippo is an AI-powered business communications platform spanning calling, messaging, and automation, designed to automate customer interactions, scale conversations, personalize messaging, and activate global communications in minutes. The platform consolidates six products in one place: a business phone system, a call center suite, conversation intelligence, omnichannel communications, global virtual numbers, and AI capabilities.
Key capabilities
- Business phone system: cloud PBX with HD voice, call forwarding, voicemail, and multi-device use, running via browser, desktop, or mobile.
- Autonomous AI: can answer calls, qualify leads, book meetings, and resolve issues, 24/7 and in any language.
- Call center suite: includes IVR, smart routing, call queues, real-time monitoring, agent whispering, and call parking.
- Conversation intelligence: AI transcription, sentiment analysis, call scoring, keyword tracking, and actionable insights extracted from every conversation.
- Omnichannel communications: unify voice, SMS, email, and chat into one inbox with full context.
- Global virtual numbers: local, toll-free, and mobile numbers in 150+ countries/regions, establishing a local presence through one dashboard.
- AI copilot (agent coaching): analyzes every conversation, providing sentiment insights, talk-to-listen ratio monitoring, and performance feedback.
- AI voice agent: handles inbound and outbound calls 24/7, supports 35+ languages and sentiment recognition, can qualify leads, book meetings, and fully hand off to the team.
- Omnichannel AI inbox: unifies voice, WhatsApp, SMS, Telegram, email, and Instagram into one inbox, with AI prioritizing conversations, suggesting replies, and supporting broadcast campaigns.
- Post-call automation and CRM sync: after a call ends, AI generates summaries, syncs with Salesforce, HubSpot, or Pipedrive, creates action items, and triggers follow-up sequences.
- Smart call routing: route by skill, time zone, language, or availability.
- Multi-platform use: browser, desktop app, iOS, Android.
- 100+ integrations: Salesforce, HubSpot, Slack, Zendesk, Microsoft Teams, Zapier, and more.
- Real-time analytics: dashboards, call quality metrics, agent scorecards, and custom reports.
- Automatic call recording, with transcription, search, and compliant storage.
How to use After signing up, choose a number and start calling, with no hardware, IT, or waiting required, and get up and running in minutes.A 10-day free trial is offered, no credit card required. Supports macOS, Windows, iOS, Android, and a Chrome extension.
Use cases and scale Suitable for businesses with 1-50 employees quickly obtaining a professional phone system; 50-500 employees needing advanced routing, AI features, and integrations; and large enterprises needing custom SLAs, SSO, dedicated support, compliance certifications, and global deployment. The platform also provides preconfigured workflows and integrations for industries such as finance, healthcare, education, hospitality, and recruiting, including compliant recording and audit trails, HIPAA voice and patient outreach, AI screening and ATS integration, global expansion and developer APIs, lead routing and tour scheduling, survey calls and panel management, registration and communications, and confidential calls and reception.
Limitations The materials do not provide specific pricing, feature differences across plans, accuracy or performance data for the AI voice agent, or paid requirements after the free trial. Specific configuration details for some integrations and industry workflows are not provided at this time.
