Glassbox is a digital customer experience analytics platform focused on providing analytics services for web and mobile apps. Through AI-driven insights, 100% user session capture, and real-time alerts, it helps businesses optimize digital customer experience, increase conversion rates, and maintain high levels of security and compliance in regulated industries.
Main Capabilities
- Proactive, preventive, and secure digital experience: optimize customer experience, increase conversion, and provide security and compliance support for regulated industries.
- Complete visibility: gain a complete view of customer digital interactions and turn every digital touchpoint into an opportunity with AI insights.
- Reduce friction: identify pain points and minimize their impact.
- Accelerate issue resolution: see what customers see through real-time session replay.
- Increase engagement: create seamless, personalized user experiences.
- Fraud prevention and compliance: use 100% user session capture, real-time alerts, and AI insights to stop fraud attacks, automate compliance, and keep customer interactions secure.
How to Use
No specific installation commands or operating steps are provided in the materials; it only mentions that the platform can provide features such as real-time session replay, real-time alerts, and AI-driven insights.
Applicable Scenarios
- Financial services: digital experience is a competitive advantage in financial services, and Glassbox can help find the right platform to deliver it.
- Mobile experience: Glassbox is a mature and proven native mobile app analytics tool, rated on G2 for high satisfaction and ease of use.
- Regulated industries: help businesses solve key customer challenges in production operations, identify conversion obstacles, and ensure compliance.
Limitations
The materials do not provide specific details about pricing, fees, platform support, or any technical limitations.
Customer Cases
- SoFi prevented $9 million in potential revenue loss.
- Sainsbury's recovered $200,000 in lost revenue and improved operational efficiency.
- Marriott reduced support requests by 60% through activation and login optimization.
- Purina optimized on-site search and product layout, increasing engagement.
- NBrown increased new accounts by 16%.
- Bank Leumi increased website transaction volume by 11% through Glassbox.
Customer Reviews
- Chief Marketing Officer: "With insights into user behavior, we improved customer experience, engagement, and ultimately drove more revenue."
- Head of Site Operations and Product Information at Sainsbury's Digital: "With Glassbox, we can not only identify difficulties, but also quantify their impact. We identified the problem, quantified the problem, and fixed the problem."
- Analyst Catherine Warner: "Glassbox helps us identify common issues affecting thousands of customers within seconds, and prioritize and fix them."
- Head of Digital Products: "I appreciate the ability to synthesize complex user journeys into intuitive dashboards to drive decision-making."
- Head of User Experience: "By understanding the friction points that drive conversion, we simultaneously improved customer acquisition and lifetime value."
- Mobile App Product Manager: "We cannot imagine a better collaboration with a technology partner than with Glassbox."
Glassbox's customer intelligence platform is designed to deliver exceptional digital experiences for highly regulated enterprises.
