Prima Labs is a B2B service provider focused on helping companies implement AI products in sales and customer service. Its core proposition is to "help companies avoid losing customers," selecting and deploying proven AI products based on the specific tasks companies have in sales or customer service. The official website provides an entry point for selecting products by task.
Main products and capabilities:
-
AI call analysis Monitor 100% of sales calls without manually listening to each one. AI transcribes the recordings and evaluates needs discovery, product presentation, objection handling, and confirmation of next steps according to the script. Sales managers receive a clear report for each call. This feature supports audio in any format and can automatically provide suggestions for sales. The results shown on the official website are: conversion rate +34%, controlled call volume ×3.
-
AI salesperson for enterprises Already embedded in the sales processes of several companies, it can respond to customers on the website and connected platforms, confirm needs, and hand off qualified leads to sales daily. Its features include: round-the-clock replies within 30 seconds, lead qualification and transfer to CRM, and learning based on the company knowledge base and scripts. The results shown on the official website are: unreplied conversations reduced by 80%, processed inquiries increased by 45%.
-
AI feedback agent Already integrated into enterprise processes, it obtains context from CRM, proactively sends messages to customers, and daily presents recurring issues in products and services. Its capabilities include: replacing formal questionnaires with contextual messages, understanding free-text responses and grouping recurring topics, and forwarding negative and critical signals to the responsible employees.
-
Website with an AI salesperson A ready-made solution for enterprises: build a new website with a built-in AI salesperson that replies to visitors daily, helps choose a plan, and transfers conversations to sales. This product includes: a new website structure and content designed around the company's tasks, an AI salesperson with a knowledge base of products and terms, and continuous website optimization based on visitors' real questions and objections.
How to use: The official website provides entry points to details for each product and also has a "Submit request" entry point, which asks companies to describe their business, and Prima Labs will respond within 1 business day. Contact information: Email: info@primalabs.ru, Telegram: @primalabs.
Applicable scenarios: sales call quality control and conversion improvement, automatic responses and lead qualification for customer messages online and on platforms (such as Avito), customer feedback collection and issue grouping, and corporate website building with AI sales integration. The official website also provides a comparison page for voice analysis services, mentioning SalesAI, imot.io, and Prima Labs comparison.
Customers and results: The official website showcases customer cases, including the automotive service and construction industries, and lists Sanduny Ekaterinodar, Almaz Holding, LLC «Kompleksnye postavki», and more than 15 companies. The cases mention: previously receiving 40–60 messages per day from Avito, with sales unable to reply in time; after integrating the AI salesperson, response time was reduced to 30 seconds, and the number of customers who arrived at meetings doubled; in another case, the marketing director said they could review each salesperson's calls without listening manually, quickly identifying and correcting weak points.
Limitations and information not provided: The official website does not provide specific pricing, charging model, free trial policy, supported languages, deployment timeline, data storage and compliance details, platform integration list, refund or service level agreements, and other information, which is not yet available.
