CX Assist is an AI email reply and inbox assistant for Gmail and Outlook. Its main purpose is to automatically draft and send personalized email replies and organize the inbox, thereby helping users save time spent handling email each week.
Main capabilities:
- Automatic email classification and organization: AI automatically labels each email, including Priority, Support, FYI, and Spam, and provides labels, filters, and a unified interface for viewing emails awaiting reply, isolating spam and noise.
- Tone-based reply drafting: Drafts replies to each email in the user's tone, which the user can send with one click or edit before sending.
- Rewriting and paraphrasing: Any text can be rewritten into a formal, friendly, shorter, or specific-persona-based version.
- Automatic translation: Supports translation of emails and snippets in more than 100 languages.
- Data and insights: Provides KPIs, sentiment trends, ROI tracking, and actionable insights.
- Status tracking: View the processing status of each email in real time (Pending → Drafted → Sent), draft management, and usage counts (including plan limits).
- Multi-platform layout: Provides mobile and desktop interfaces.
How to use:
- Connect a Gmail or Outlook account with one click; setup takes less than 30 seconds and requires no technical skills.
- Add a personal tone and writing rules; the Pro version can configure Slack, HubSpot, Stripe, and Shopify integrations.
- Drafts appear in the inbox, and the user reviews, edits as needed, and sends them; the Pro version can use tag-based auto-send.
Use cases:
- Sales: Reply instantly to leads, with AI drafting follow-up emails that match brand tone.
- Customer support: Automatically reply to emails to speed up ticket resolution and maintain CSAT.
- Freelancers and solopreneurs: Let AI handle email replies so they can focus on revenue-generating work.
- Marketing agencies: Manage multiple client mailboxes and reply in each brand's tone using custom personas.
- Service businesses: Automatically send professional, timely replies; the Pro version can integrate Slack and HubSpot.
- E-commerce: Handle order issues, returns, and support emails at scale; the Pro version can connect Stripe and Shopify.
Limitations and security:
- Data is encrypted in transit and at rest (TLS and AES-256 encryption at rest).
- Connects only via Google or Microsoft OAuth and does not touch user passwords.
- Does not sell and does notshare user data, and does not use user data to train models; users can delete their accounts at any time.
- All plans include SSL encryption, are aligned with GDPR requirements, and can be canceled at any time.
Plan information (as listed on the official page):
- Free trial: 14-day full product preview, a cumulative total of 150 emails processed during the trial period, generic persona only, draft mode only, 1 inbox connection, no signature editing, no integrations or Webhooks.
- Plan for solo founders: 500 emails processed per month, 1 custom persona, draft mode only (no auto-send), supports signature editing (text), training supports text + files, includes rules + labels + inbox manager, no automation or integrations.
- Higher-tier plan: 3,000 emails processed per month, unlimited personas + act-as, supports auto-send + draft mode, signature branding + HTML, training supports text + files + URLs, 2 inboxes (such as Gmail + Instantly, or IMAP + Instantly), integrations with Slack + HubSpot + Stripe + Shopify + Instantly, supports Webhooks + translation.
- Team plan: 25,000 emails processed per month (including 5 inboxes), 5 seats, supports Workspace + roles + audit logs, includes all integrations, priority support + SLA. Specific pricing is not provided in the materials.
