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ISPbox

ISPbox is an all-in-one operations suite for wireless and fiber network operators (ISPs), integrating billing, CRM, work orders, and network automation into a single console, supporting MikroTik, Cisco, Huawei, and any router with RADIUS capability. Subscribers can view their balance, invoices, service status, and pay online through a branded self-service portal. Each workspace has a built-in MCP server that can connect to MCP clients such as Claude, ChatGPT, and Cursor, allowing natural-language queries to the panel or letting AI perform operations such as looking up customers, creating work orders, and recording payments. The platform also provides a network topology map, device inventory management, probe-based link quality monitoring, technician route planning, and marketing ROI tracking. Pricing is per active subscriber, with tiered pricing of $1.00 (first 50), $0.40 (51-500), and $0.30 (500+), a minimum of $25 per month, a 7-day free trial, and all features included in a single plan with no modules, add-ons, or hosting fees.

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About this tool

ISPbox is an operations management platform for wireless and fiber network operators (ISPs), positioned as "Billing, network, and customers — all in one panel." Its goal is to merge the systems most commonly used in an ISP's daily operations into the same workspace, reducing switching between multiple tools for teams.

Main purpose

The platform covers an ISP's core operational processes: subscriber billing and collections, customer relationship management (CRM), support tickets, network configuration and provisioning, network monitoring, device inventory, field dispatch, and marketing conversion tracking. It is officially stated that more than 300 ISPs already use it.

Main capabilities

  • Billing and collections: Automatically generates recurring invoices, supports an aging view for outstanding balances, credit card payments and automatic deductions (via Stripe), and unifies cash and bank transfer entries into the same ledger. The dashboard shows MRR, outstanding balance, churn, and same-day collections.
  • Customer portal: Subscribers can log in to a branded portal to view their real-time balance, outstanding invoices, and service status, submit tickets, follow up on recent payments, and complete payments through Stripe secure checkout.
  • Network provisioning and access control: Provisions services for subscribers via standard RADIUS, compatible with broadband gateways from all major vendors; can push the corresponding rate-limiting attributes by vendor (MikroTik rate limits, Huawei and ZTE rate attributes, Cisco and Juniper QoS policies or WISPr). MikroTik supports an additional API mode, allowing RouterOS to be configured directly from the panel, including initial PPPoE/DHCP setup, address pools, queues, and lease management. Supports PPPoE and DHCP/MAC authentication, static IP, traffic cap throttling, and automatic service suspension.
  • Network map and topology: Draws infrastructure maps in a shared workspace, including OLTs, cabinets, splitters, base stations, sectors, and fiber cable routes, allowing you to view predicted optical path impact after splitters and keep topology data linked to real network objects.
  • Link quality monitoring: Through small probes in the network, measures latency and packet loss for every device on the map around the clock, compares results across the entire network, locates faulty links, and automatically opens incident records for affected customers, while also providing alerts, device logs, and outage reports.
  • Inventory management: Records inventory by location across warehouses, field vehicles, and repair benches, provides device templates and categories, and assigns serial numbers to services during installation and retains them in customer records.
  • Work orders: Work orders directly display the customer's connection status, balance, and the specific affected services, and provide packageAn activity timeline containing internal notes and customer-visible updates, from which field visits can be scheduled directly from a ticket.
  • Field scheduling and routing: Drag-and-drop scheduling for technicians in day or week view; the route planner automatically orders stops and shows drive time, distance, and ETA, making delays visible in advance.
  • Automated workflows: 64 ISP-oriented triggers (such as three days before an invoice is due, prepaid time about to end, card charge failure, router offline, on-site visit marked complete, etc.), with configurable steps such as sending messages, changing plans, suspending service, assigning tickets, waiting for payment, or calling AI; built-in 21 templates, test runs that send nothing, and approval steps before high-risk actions, with no code required.
  • AI and MCP: Every ISPbox workspace has a built-in MCP server that can be connected to Claude, ChatGPT, Cursor, or any MCP client with a single URL, allowing panel data to be queried in natural language or AI to perform actions on the user's behalf. For example, "Why is this customer offline?" runs a full diagnosis (billing suspension, RADIUS session, router health) and gives a plain-language conclusion. The official emphasis is on security: every employee signs in with their own account, AI receives only the permissions granted to it, and all actions go into the audit log.
  • Marketing tracking: Track the conversion of every ad, flyer, and referral source to paying customers, and calculate true CAC, new MRR, and payback period; provides a referral program with automatic account credit and tracking QR codes, as well as an out-of-coverage waitlist based on demand heatmaps.
  • Mobile apps: Every plan includes two native apps (iPhone and Android) that stay in sync with the panel at all times. ISPbox Field is for field staff and provides the day's visits, full customer context, and offline diagnostics; ISPbox is for subscribers and provides balance, invoice payment, and support tickets. One-scan sign-in is supported via a QR code in the panel or portal.
  • Payment gateways: Connect to major payment processors using the operator's own merchant account, keep negotiated rates, and have payments go into the operator's account; supports one-time invoice payments and saved-card auto-charging, and keeps invoices and payment status in sync through webhook reconciliation.
  • API and integrations: Provides a REST API and webhooks, IP address management (IPAM), customer messaging, and other features.

How to use

Officially described as "billing, provisioning, and customer portal setup can be completed in an afternoon"; first connect the first router(supporting any mainstream vendor) to see real-time status. You can register an account or first try the online demo. The platform provides an official Wiki for detailed guides, best practices, and step-by-step tutorials, and supports multiple languages (the official website lists Portuguese (Portugal), among others).

Applicable scenarios

Suitable for wireless and fiber ISP operators, especially small and medium-sized operators that want to integrate billing, customer service, and network operations into one workspace; the official site mentions that "emerging ISPs" can start with the platform at $25/month. Typical use cases include ISP CRM, telecom billing, MikroTik billing, FreeRADIUS GUI, reseller management, and hotspot billing.

Limitations and pricing facts

  • Pricing is charged by the number of active subscribers: $1.00 per subscriber per month (first 50), $0.40 (51-500), $0.30 (over 500); quantities are rounded up to the nearest 10; the monthly minimum is $25.
  • Each billing period uses the highest subscriber count maintained for at least 3 days during the billing cycle, and not less than 50% of the highest count in the past 12 months.
  • The calculator covers up to 10,000 subscribers; beyond that number, you need to contact the official team for pricing.
  • A 7-day free trial is provided, and you can cancel at any time.
  • A single plan includes all features: no modules, no add-ons, no hosting fees; includes customer management and billing, a customer portal with payments, monitoring and alerts, network maps, IPAM, inventory management, customer messaging, REST API and webhooks, support tickets, and priority email support.
  • The official site also provides an early access program, comparison pages with alternatives to Sonar, Splynx, and UISP, and an FAQ.
  • The official website mentions features under development including unified customer communications, an API integration platform, and advanced customer statistics; these are planned future features, and the specific launch time and details are not provided in the materials.

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