WADeck is an AI-driven WhatsApp CRM and Telegram CRM, positioned as a shared inbox and customer management tool for teams. It centralizes multiple WhatsApp and Telegram accounts into a secure cloud-based shared workspace, allowing team members to jointly handle customer conversations, assign leads, track the sales pipeline, and schedule follow-ups, while also providing capabilities such as templates, auto-replies, and AI translation.
Purpose WADeck is mainly used by teams to manage customer communication on WhatsApp and Telegram, turning scattered chats into manageable leads and sales opportunities. It is suitable for teams that need multiple members to collaboratively handle customer messages, do lead assignment, and sales follow-up, and is especially applicable to scenarios requiring cross-language communication, such as cross-border trade.
Main Capabilities
- Shared team inbox: Centralize multiple WhatsApp and Telegram accounts into one shared inbox; supports one account being shared by multiple members, as well as multiple accounts being assigned to one member, and allows conversation assignment by workload, weighted distribution, priority, or team.
- AI translation: Directly translate WhatsApp and Telegram messages sent by customers within the CRM, and translate replies before sending; the original text and translation are kept together, with no need to copy and paste between translation tools.
- Automation and messaging tools: Supports WhatsApp quick replies and reusable chat templates, AI-assisted drafting of replies and conversation summaries, auto-replies for predictable questions, and scheduled messages for follow-ups. The team can still control important replies.
- Broadcast messages: Create consent-based broadcast campaigns based on CRM data, supporting reusable templates, personalization variables, AI translation, and scheduled sending; the audience and message content can be reviewed before sending, and it is officially emphasized that they are only for contacts who have consented.
- Lead management and sales pipeline: Associate each WhatsApp or Telegram conversation with customer records and a visual sales pipeline, assign owners, track deal stages, schedule follow-ups, and preserve complete context during team handovers.
- International trade process support: From overseas buyer inquiries, qualification, quotations and follow-ups, to closing delivery and repeat purchases, keep product context and communication history continuous.
How to Use WADeck does not require the WhatsApp Business API process. Users can directly connect their own WhatsApp accounts by scanning a QR code to complete the connection, with no WABA onboarding, no need to obtain API accessMeta business verification, template approval, or engineering integration is required; WhatsApp platform rules still apply. Telegram CRM supports bots, real personal accounts, and business accounts, and supports one-to-one messages, scheduled messages, bulk or broadcast sending with protective measures, auto-replies, templates, as well as AI replies, translation, and summaries. Users collaborate through WADeck's roles and assignment mechanisms without sharing account passwords.
Use cases Suitable for WhatsApp/Telegram teams that need a shared inbox and lead management, foreign trade teams engaged in cross-border trade that need translation and follow-up, and sales teams that want to improve response efficiency with templates, auto-replies, and scheduled messages. It is officially stated that its productivity model has been used by 70,000+ users worldwide, with a public rating of 4.9/5 (3.9K ratings).
Limitations and notes WADeck provides account and sending protective measures, but users still need to comply with WhatsApp and Telegram platform rules themselves; third-party platforms may still restrict, suspend, or ban accounts based on user behavior or platform policies. Bulk or broadcast processes should only be used for contacts who have consented, and reasonable sending frequency and message quality should be maintained. It is officially clarified that users' WhatsApp and Telegram messages, contacts, customer records, and lead data will not be used to train AI models; AI is only used for user-triggered workflows such as drafting replies, translation, and summaries. Users can export contacts, leads, and messages, and can also request account and data deletion via [email protected]. For specific information about pricing and usage limits, the material points to the Pricing link in the navigation; the homepage does not provide specific price figures.
