Command AI was originally a user engagement tool and has now been acquired by Amplitude, with its technology integrated into Amplitude's Guides and Surveys feature. According to official materials, Guides and Surveys is designed to help teams improve user engagement, collect feedback, and drive product growth through in-app guides and surveys.
Main capabilities include:
- Create personalized guides (Guides) to help users quickly master core product features, improving feature adoption and user retention.
- Create surveys (Surveys) to collect customer insights such as NPS without interrupting the user flow.
- Use behavior-based targeting and configurable guardrails to ensure users receive value and avoid excessive disruption.
- Integrate with other parts of the Amplitude platform (such as Analytics, Experimentation, and Session Replay), use behavioral cohorts to build personalized guides and surveys, and analyze user interactions.
- Provide triggers and priority logic to display relevant content based on users' real-time behavior, preventing confusion and rage clicks.
- Measure users' level of annoyance with prompts so corrective action can be taken, limiting the number of guides and surveys shown to low-value users.
- Support brand customization, matching colors, fonts, and more.
How to use: If you are already using Amplitude, you can start building Guides and Surveys immediately. This feature is available as an add-on to the Plus plan and can also be purchased with other products in the Growth and Enterprise plans. Pricing is based on the number of guides and surveys created, not monthly tracked users (MTUs) or event volume.
Use cases:
- Product teams want to improve user onboarding and feature adoption.
- Growth teams want to drive user behavior change through personalized experiences.
- Customer success teams want to collect user feedback and NPS.
- Scenarios that require precise user outreach based on behavioral data.
Limitations:
- This feature is part of the Amplitude platform and depends on the Amplitude ecosystem.
- Specific pricing details should be referenced on Amplitude's official pricing page.
- Regarding the functional details of Command AI's original standalone product, no further information is provided in the official materials.
