Aivah is an AI employee building platform designed to help businesses create AI employees with appearance, voice, and their own business knowledge, used to explain products, answer customer questions, and guide customer onboarding.
Purpose and positioning: Aivah is not a simple chatbot, but is positioned as "hiring AI employees," allowing AI to represent the business in interactions with customers across channels such as websites, phone, WhatsApp, and Slack, completing tasks such as answering, booking meetings, and following up. It is aimed at B2B sales, customer support, and team workflows.
Main capabilities: The platform provides role templates, such as sales (Leo inbound sales), customer support (Aria customer support), phone operations (Noah), team enablement (Kai), and others. Businesses can give AI employees a role, upload knowledge (files, links, text), and set the tools they can use. AI employees can answer questions from the knowledge base, guide customers on websites, phone, or messaging channels, book meetings, and confirm with users via chat when human decisions are needed. It also provides an Agentic Presenter feature that can turn PDFs or videos into presenters with appearance and voice, and viewers can interrupt to ask questions. Aivah supports integration into your own products through the Live API and an open starter kit, supports streaming voice input and output, and allows bringing your own knowledge and tools.
How to use: After registering, users choose a role template or write their own instructions, add knowledge (upload files, links, or paste text), choose an appearance and voice for the AI employee (or text only), test in Chat, and then deploy to a website or other supported channels. Users can interact with AI employees through chat as if with colleagues, asking about website activity, delegating tasks, or approving decisions. The platform also provides a four-step process: add knowledge, give appearance and voice, start with a template or custom instructions, deploy and review conversations.
Use cases: Aivah is suitable for teams that need to respond to customers in real time, book meetings, and guide onboarding on websites, phone, or messaging channels. It is also suitable for turning presentation materials into interactive presenters, or providing conversational guides for website visitors. Businesses can use it to maintain consistent context across every stage of the customer journey and reduce customer churn.
Limitations and notes: Specific available channels, calls, and integrations depend on the selected plan and settings. Paid plans start at $10 per month and include 1 AI employee and 50,000 shared monthly credits. Specific current pricing, total annual billing, included capabilities, and shared credit amounts must be checked on the pricing page. Model availability, compatible voice experiences, and credit usage depend on the selectedcapabilities and plan. Appearance choices are separate from the AI employee's knowledge and tools. Demo scenarios and sample data are for illustrative purposes only. Specific requirements regarding security, procurement, or compliance must be discussed with the Aivah team before deployment.
