ModuHelp is an AI email customer service tool, mainly aimed at small businesses. Its core workflow is: read your support inbox, draft replies based on your own documents, and wait for your approval before sending anything. It does not provide a chat plugin; customer service conversations still take place via email.
Purpose ModuHelp is designed to help small businesses that receive a large number of support emails every day but do not have a dedicated customer service team. It is suitable for online stores, clinics, schools, service companies, and similar scenarios. The goal is not to add a chat window, but to keep emails from piling up late into the night.
Main capabilities
- Read the support inbox: ModuHelp connects to the support email address you already use. Customers still send to the same address, with no need to install anything or open a chat window.
- Draft replies based on documents: It answers questions only based on the documents you upload (PDF, FAQ, website content). If it cannot find an answer, it clearly says so instead of making one up.
- Human approval: Every draft waits for your review. You can edit, approve, or reject. The agent learns from your corrections. You can choose automation after building trust.
- Source citations: Every claim in a draft points to the exact location in the document, making it easy for you to verify.
- Logging and handover: Every send is recorded (who approved, when, from which sources). When confidence is low, it hands over to a human instead of guessing.
- Data is hosted in the EU and complies with GDPR.
How to use it Setup is divided into three steps:
- Connect the inbox: Point your existing support address to ModuHelp. Through forwarding, it takes about 5 minutes, with no need to create a new mailbox.
- Add documents: Upload PDFs, FAQs, and your website content. ModuHelp answers only from this content.
- Approve and send: Every draft waits for you to handle it. Edit, approve, or reject. The agent learns from corrections. Later, automate when you trust it.
Suitable scenarios Suitable for small companies that receive dozens of support emails every day and where one person handles multiple tasks. Suitable for online stores, clinics, schools, service companies, and similar scenarios. Customers continue to contact you via email, but get answers faster.
Limitations
- No chat window is provided; customer service is conducted only via email.
- All replies are not sent before human approval (unless you choose automation).
- It answers only based on the documents you provide; if the answer is not in the documents, it will say it cannot answer.
- Pricing starts at €19.90/month, with a 7-day free trial, no credit card required. Specific plan limits:
- 300 AI replies/month, 1 supportinbox, up to 3 members
- 1,000 AI replies/month, 1 support inbox, up to 10 members
- Limits count only AI replies actually sent. Manual replies are always unlimited. Prices exclude VAT.
- Data is hosted in the EU and complies with GDPR.
Other information The official text mentions that "ModuHelp never sends anything it has not shown you," emphasizing human oversight. It mentions comparisons with Zendesk, Intercom Fin, and Tidio, including when not to choose us. However, it does not provide further details about these comparisons.
