Emily AI (referred to as Envoy within the product) is an AI phone management assistant designed to help users automatically handle incoming calls and text messages, so they do not miss customers. According to official information, it provides a dedicated phone number and voice assistant that can screen calls, reply to text messages, and ensure every call is answered.
Main capabilities:
- Call answering: The AI assistant instantly answers every incoming call, greets the caller, handles inquiries, records messages, and transfers important calls to the user. Official information states that answering time is within one second.
- Call intelligence: Every call is transcribed and summarized, automatically detects follow-up items, extracts appointments and to-dos, and flags items that need attention. Full call recording playback is supported.
- Text message replies: The AI drafts smart text message replies based on business context. Users can review them before sending, or enable auto-reply mode for fast responses around the clock. Complete conversation history is retained for all contacts.
- Configurability: Users can choose a voice, set working hours, write an opening script, define transfer rules, and train the assistant through conversation. Support is available for using an existing phone number.
How to use:
- Download the app (on iOS, scan the QR code to download).
- Create an account and get a dedicated phone number (local or toll-free).
- Set up the assistant: choose a voice, write a greeting, set working hours and transfer rules.
- Start answering calls: forward an existing number or share the new number, and Envoy handles the rest. Official information states that setup can be completed within five minutes.
Use cases: Official information states that the product is trusted by freelancers, tradespeople, and small businesses nationwide, and is suitable for individuals and small teams that need to handle a large volume of incoming calls, want to stay focused, or cannot answer calls at any time.
Limitations: The materials do not provide detailed information such as specific pricing, billing model, supported platforms (other than iOS), language support scope, or integration capabilities. This content is not currently provided.