Document360 is an intelligent knowledge base software designed to let humans and AI work together, helping teams create, manage, and publish FAQs, user guides, and product documentation.
Primary Uses Document360 is suitable for building internal knowledge bases, external knowledge bases, software documentation, API documentation, SOPs (standard operating procedures), user manuals, and more. It serves multiple industries, including SaaS, IT and consulting, financial services, healthcare, education, manufacturing, retail, and nonprofit organizations.
Key Capabilities
- Core Product: Provides a portal for editors, authors, and reviewers, and sites for customers and employees.
- Industry-Leading Features: Import from PDF and Word, custom workflow builder, collaborative editing, SSO and SCIM, export to PDF, dashboards, integrations, SEO customization, site customization, media storage, API support.
- AI Advanced Suite: Interactive decision trees, support ticket triage, Mermaid diagrams.
- Eddy AI: Leverages generative AI to simplify the documentation lifecycle, supports AI technical writing, and generates clear, structured content.
- AI Search: Article-based conversational search that cites every source.
- AI Chatbot: Turns scattered documents, tickets, files, and FAQs into instant answers.
- AI Writing Agent: Generates documentation from videos and files within the editor.
- Integrations: Connects the knowledge base to ChatGPT, Claude, and Copilot.
How to Use Users can build a knowledge base through the Document360 platform, choosing to build an internal knowledge base, external knowledge base, software documentation, API documentation, and more. The platform offers over 100 features covering authoring, search, security, and self-service, with AI at its core. Users can also use migration capabilities to quickly migrate existing documentation and get started.
Applicable Scenarios
- Internal knowledge base: For knowledge sharing within teams.
- External knowledge base: Customer-facing self-service.
- Software documentation and API documentation: Provide technical documentation for products.
- Applications across industries: IT and consulting (faster customer service), financial services (reduced operational risk), healthcare (better patient support), education (knowledge sharing among students and faculty), manufacturing (faster access, better decisions), retail (faster store support resolution), nonprofit (instantly boost donor trust).
Limitations Regarding pricing, specificplatform limitations, or detailed usage steps, the official materials do not currently provide them.
