KonnectBot is an AI live chat tool for sales and customer support teams. It integrates AI-assisted replies, human agents, automated flows, real-time translation, and e-commerce order lookup into a unified inbox, helping teams respond to customers faster and close more sales.
Purpose KonnectBot is primarily used to provide real-time customer communication on channels such as websites, Facebook Messenger, and Instagram direct messages. It is suitable both for sales teams to drive deals forward directly in chat and for support teams to handle routine inquiries and complex issues.
Key Capabilities
- AI assistance and human takeover: AI can instantly answer routine questions, and when a conversation requires human intervention, it seamlessly hands it over to the team while preserving full context, so customers do not need to repeat their issue.
- Real-time translation: Supports two-way real-time translation, so support agents and visitors can communicate smoothly even if they use different languages, with automatic language detection on first prompt.
- In-chat payments: Pro and Enterprise plans support customers completing payment within the same conversation thread, card number information is processed by the payment service provider, and KonnectBot does not store raw card numbers.
- E-commerce integration: Can connect to Shopify and WooCommerce, allowing support agents to view real-time order history, logistics status, inventory information, and customer history within the chat interface.
- Multi-agent teams and intelligent routing: Pro includes 5 departments, and Enterprise includes 20 departments, allowing conversations to be routed by teams such as sales, support, and billing to ensure customers are connected to the right expert.
- Visual flow design: Can design automated flows for greetings, qualification, handoff, and follow-up, so repetitive paths run consistently without engineering support.
- Unified inbox: Web chat, Facebook Messenger, and Instagram direct messages come together in the same inbox.
- Data analytics: Track response time, customer satisfaction, team performance, and conversation trends, support data export, scheduled CSV delivery, or syncing to Snowflake or BigQuery via webhook. Provides real-time dashboards to monitor queue volume, agent response latency, and conversion drops.
- Mobile: Support agents can use the Android app to manage live chats, handle queues, and reply in real time. The iOS app has not yet been released.
How to Use Users can create a workspace for free, no credit card required, with a 14-day free trial and can cancel at any time. Support agents can manage conversations through the web workspace or Android app. After connecting Shopify or WooCommerce, support agents can view order context in chat. Payments are completed within the conversation thread in Pro and Enterprise plans, with checkout processed by the payment service provider.
Use Cases
- E-commerce websites that need sales and support teams to combine order lookup with customer chat.
- Multinational teams communicating with customers in multiple languages.
- Businesses that want to automatically handle routine questions with AI while retaining human takeover capability.
- Medium and large organizations that need to route conversations by department and perform performance analysis.
Limitations
- The iOS app has not yet been released; only the web workspace and Android app are available.
- Chats are encrypted in transit, but raw card numbers are not stored; publicly available SOC 2 reports and PCI certificates are not published on this website.
- In-chat payments are only available in Pro and Enterprise plans.
- The specific feature differences among Free, Starter, Pro, and Enterprise need to refer to the full feature comparison on the website.
- Company information shows a 12-person team, and the rest is not explained in the materials.
Pricing Free is $0, Starter is $24.99/month, Pro is $59/month, and Enterprise is $199/month.
