Spokk's core purpose is to help local service businesses grow through existing customers rather than relying on paid ads to acquire new ones. It automatically runs an SMS sequence after each customer visit, connecting feedback, AI reviews, loyalty, membership, and referrals into one flow. The company emphasizes that growing through existing customers is cheaper than acquiring new ones through paid ads.
Main capabilities include: First, feedback collection and AI review generation. Customers receive a personalized feedback form via SMS and can complete a rating and one sentence of feedback in about 15 seconds; Spokk then writes a complete Google review for them, and the customer only needs to copy, paste, and publish, avoiding being stuck staring at a blank page. Second, AI replies to Google reviews. Spokk can import all Google reviews, draft a polite reply for each one, publish it to Google with one click, and match reviews with existing customers in the account to identify who left the review. Third, loyalty programs. It supports QR code check-in at the store, visit-count-based loyalty and custom milestones, automatic SMS notifications when rewards are reached, and customizable reward copy and terms. Fourth, referral systems. After each visit, each customer receives their own referral link via SMS, and both the referrer and the new customer receive a reward, acquiring new customers with zero ad spend. Fifth, membership subscriptions. Through a branded customer portal, businesses can sell up to 3 paid membership tiers (monthly or annual), with Stripe handling billing and paying funds directly to the merchant's account; Spokk displays MRR, active member count, and 30-day churn rate, and welcomes new members via SMS.
How it is used: Customers can check in via QR code, API, HubSpot, or a verified SMS link, and check-in triggers the entire automated sequence—recording loyalty visits, sending feedback requests, sending gentle reminders when necessary, and sending referral links after the visit window ends. After setup, no manual operation is needed. The company says setup takes only a little time, and after that every customer follow-up runs automatically forever.
Use cases: The company lists healthcare categories (dental, orthodontics, medical, pediatrics, optometry, mental health and therapy, physical therapy, sexual health clinics, and offers a HIPAA-compliant medical solution with a signed BAA) as well as service businesses (gyms, massage, Pilates, auto repair, auto dealerships, veterinary, pet grooming, pet boarding and daycare, real estate brokerage, mortgage brokerage, etc.).
Performance data: The company says that in review requests containing AI-written drafts, more customers click through to the Google review page; feedback replies click through to the Google review page; Spokk The more than 14,000 customer ratings collected by the platform have a high average rating. The data source is Spokk platform data from November 2025 to June 2026 (n=2,156 feedback replies; 14,007 ratings cumulatively over time). The company also says that a typical service business with 200 customers earns about $24,000 more per year from its loyalty program, and 1 in 4 satisfied customers will refer a friend when the process is easy enough.
Limitations and notes: The membership feature supports up to 3 paid tiers, billed monthly or annually, with billing handled by Stripe. Other feature limitations, specific pricing, free trial duration, platform compatibility scope, and other materials are not yet provided.
