BetterHelp is a 100% online psychotherapy service platform, which it officially calls the world's largest therapy service.
Purpose: to match users with mental health needs to professional therapists and provide online counseling and therapy. It officially states it can help address depression, anxiety, relationships, trauma, grief, and other issues.
Main capabilities:
- Therapist matching: users answer a few questions, and the platform uses them to find qualified therapists who meet their needs and preferences.
- Therapist network: the platform has more than 31,000 licensed, board-certified therapists and over 489 million cumulative counseling sessions.
- Multiple communication methods: supports communication with therapists via text, chat, audio, or video.
- Message anytime: users can message their therapist anytime from any online location.
- Flexible scheduling: users can arrange live sessions at times convenient for them and connect via any mobile device or computer.
How to use:
- Answer a few questions on the official website to match with a therapist.
- Communicate with the matched therapist via text, chat, voice, or video.
- Message anytime and schedule live sessions.
Applicable scenarios:
- Users who want to receive online psychotherapy and need flexible times and methods of communication.
- People who need to address depression, anxiety, relationships, trauma, grief, and other issues.
Limitations (the following situations are officially listed as unsuitable for use):
- You are a minor, or are under the care of a legal guardian.
- You are in an urgent crisis or emergency.
- You are required by court order or another authority to receive therapy.
- You do not have an internet-connected device, or do not have a reliable network connection.
Other notes: the official website also mentions that BetterHelp memberships can be gifted. Regarding specific fees, prices, platform coverage areas, AI features, and other information, the official text does not currently provide it.