Askthedoc is an AI assistant tool designed specifically for clinics, primarily for independently operated chiropractic, physical therapy, and related health clinics. Its core goal is to help clinics quickly create a patient assistant without the need for sales calls, project plans, or IT staff.
Purpose The assistant is used to answer common patient questions, screen for urgent situations, and guide patients to the appropriate next step (for example, booking an appointment). It explicitly does not diagnose, interpret test results, or make clinical decisions.
Key capabilities
- Automatically configures the assistant based on the clinic's public website content, reading public page information such as services, business hours, location, and care descriptions.
- Answers questions about business hours, services, insurance, and policies.
- Screens for urgent concerns and clearly states them, transferring urgent situations to a human or guiding them to appropriate care.
- Provides conversation summaries sent to the clinic inbox for quick review between patients.
- Offers both a website chat assistant (embed code) and a phone assistant, both configured from the same source to ensure consistent answers.
- Supports integration with existing scheduling or practice management software (integration depth varies by platform; contact to confirm).
How to use
- Create the assistant from the clinic website in about sixty seconds.
- Review what the assistant will say and its sources; you can modify wording, add missing content, set required questions, and specify what must be transferred to a human.
- Copy one line of code to the website, or send it to the website maintainer.
- Conversations appear in the inbox with a concise summary. The phone assistant can be added when ready, with features including answering in the clinic's own language, taking messages, and transferring urgent calls to a human, with call summaries delivered alongside chat summaries.
Use cases Suitable for chiropractic, physical therapy, and related health clinics that already have a website and want to automatically answer repetitive questions, collect key information, and guide appointments without adding front desk burden. Also suitable for after hours, lunch breaks, or busy periods, so callers get real answers instead of voicemail.
Limitations
- The assistant is configured only based on the clinic's public website content and does not invent information about the clinic; it will clearly say it does not know what it does not know.
- It does not diagnose, interpret test results, or make clinical decisions.
- Integration depth varies by platform.
- Formal compliance requirements are being addressed, and information about product maturity will be communicated honestly.
- Contact information and health information are stored separately and accessible only to the clinic team.
- Do not include patient information in forms.
Pricing The official text mentions "clear pricing," and building the assistant and viewing its answers are free; you pay only when putting the assistant in front of patients. However, specific price amounts and package details are not yet provided.