Purpose
Pulsara is a healthcare communication and logistics platform used to connect care teams across organizations and departments in emergency and routine medical scenarios. It replaces previously fragmented phone calls, radio reports, faxes, and pagers with a unified patient communication channel, with the goal of enabling medical staff to collaborate in real time around the same case, shortening treatment times, reducing costs, and improving the experience of patients and caregivers.
Key Capabilities
- Unified patient channel: All care team members, regardless of their organization, department, or role, can communicate on the same patient channel.
- Flexible teams and team events: Organizations can create any number of teams as needed and can instantly add members as cases and personnel change. For example, in a stroke case, a neurologist can be on call for multiple teams at the same time, even across organizations.
- Multi-stage activation: For any case, you can choose to notify the full STEMI (or stroke, trauma, etc.) team from the start, or begin with the emergency department and add other personnel as the case develops.
- Scheduling and on-call transparency: The next on/off time can be scheduled so the entire team understands the schedule and reduces irrelevant alerts received during breaks or vacation.
- EMS and prehospital integration: Emergency teams can use integration with their commonly used ECG monitors, EMS-to-EMS handoff, facility-to-EMS handoff, and consult with specialists, medical control, or other care team members.
- Real-time video: Provides a high-quality real-time video experience, with optional group video conferencing and video recording; screen sharing is labeled "coming soon."
- Single source of truth: In a healthcare system where referring facilities, devices, and data sources are highly fragmented, it allows your organization and other organizations connected to the patient channel to access patient data in one place.
- Cross-organization collaboration: Supports geographically dispersed care teams in assembling and interacting in real time around each case through a single, centralized, time-stamped source of truth.
- Security and compliance: The platform is SOC2 Type 2 and ISO 27001 certified, and is an approved vendor for many national healthcare systems.
How to Use
Pulsara is described as a secure, easy-to-use application. Care teams communicate through a unified patient channel; as a case develops, resources from different departments, hospitals, or healthcare organizations can be added with a simple click. Users can create teams according to organizational needs, dynamically adjust members when personnel or schedules change, and set on/off times for team members. EMS teams can carry out prehospital work with the help of integration with ECG monitors, handoff functions, and consultation capabilities. The materials do not provide specific installation commands, account registration processes, or pricing information.
Applicable Scenarios
- Emergency medical care and hospitalPrevious context: replacing radio reports, extending the scope of practice for first responders, conducting EMS-to-EMS and agency-to-EMS handoffs, and consulting specialists or medical control.
- Hospitals and healthcare facilities: use the same communication method as all other clinicians and organizations.
- Emergency operations, preparedness, and public health: coordinate resources from disasters to outbreaks.
- Broader care team members: emergency departments, hospital staff, urgent care, nursing homes, testing clinics, freestanding emergency departments, public health, and even FEMA medical operations coordination cells can use it. It applies to any patient event and any arrival method.
Impact and Adoption
Sources state that Pulsara is trusted by leading healthcare systems in the United States and Australia, and that 100% of customers report improved treatment times after use. The text lists several metric items, including door-to-needle time for stroke patients, average door-to-needle time for stroke patients receiving tPA, the proportion of heart attack cases meeting the <90-minute D2B target, and achievement of the <60-minute door-to-needle target in stroke care, but the specific values are not given in the provided material.
Limitations
The material does not provide details on pricing, charging model, free trial, supported languages, specific platforms (such as iOS, Android, Web), or deployment method. The screen-sharing feature is labeled "coming soon," indicating that the feature may not yet be available. Specific impact values and case studies require reference to the original links, which are not provided here.