Kandid is an AI sales agent for Shopify and D2C brands, positioned as a sales agent that is "more complete than a chatbot," able to automatically engage with shoppers around the clock, answer questions, and guide them to complete checkout.
Purpose Kandid is used to automate sales guidance across multiple channels: answering product questions, recommending suitable products, and moving visitors toward checkout. It is designed as the brand's "best salesperson," working 24/7 automatically on websites, WhatsApp, and Instagram.
Main capabilities
- Automatic greeting and recommendations: engage every shopper, answer their questions, and guide them all the way to checkout.
- In-chat add to cart: shoppers can add recommended products directly to the cart within the conversation, without switching pages, reducing drop-off.
- Omnichannel unified inbox: conversations from websites, WhatsApp, and Instagram are centralized in one place, handled automatically by AI, with one-click handoff to a human agent.
- Trainable and customizable: greetings, tone, knowledge, skills, and handoff rules can be adjusted, without code, to optimize the sales approach at any time.
- Conversion data dashboard: track conversations, cart value, orders, and Prompt-AI usage in real time, with attribution to each product.
Supported categories The officially listed applicable categories include: fashion and apparel (resolving size concerns and choice difficulty, reducing returns), beauty and personal care (answering questions about shades, skin types, and ingredients), home and furniture (high-ticket buyers need information on dimensions, materials, and care), electronics and digital (explaining specifications and instantly checking compatibility), health and wellness (recommending solutions based on goals and driving subscriptions), and electric vehicles and automotive (instant response and appointment booking, screening high-value leads around the clock).
How to use According to the official description, listing on a Shopify store takes only three steps, with no code or developer required:
- Install on Shopify: add Kandid from the Shopify App Store with one click, automatically syncing the entire product catalog with no manual setup.
- Train: Kandid learns products, FAQs, and brand tone within seconds, and answers and personality can be optimized at any time.
- Deploy to the website: customize the component and click deploy, and the AI sales agent can go live on every page. For setup on websites, Instagram, or WhatsApp, the official guidance notes that channel-specific setup and pricing depend on the workflow, and a demo should be booked to discuss configuration.
Use cases Suitable for those who want to improve conversion rates for Shopify or D2C stores and reduce purchaA brand for cart abandonment, automated customer service, and sales guidance. The company officially presented a case in which a skincare brand used Kandid to assist with product discovery and the purchasing journey, and stated that Kandid-assisted traffic and ordinary website traffic differ in results (the original text did not provide specific figures).
Limitations and Notes
- Pricing: installation is free, with paid plans and usage fees available. The monthly fee is in US dollars, and usage fees are incurred when included limits are exceeded. Specific limits, annual options, and usage fees must be checked on the Shopify product page.
- Plan limits: the officially listed plans range from an entry tier of "1,000 visitors per month, up to 100 products" to a high tier of "50,000 visitors per month, unlimited products," with intermediate tiers such as 10,000 visitors/200 products and 25,000 visitors/500 products also included. Usage fees may be incurred when the included visitor allowance is exceeded.
- Channels: setup and pricing for the website, Instagram, or WhatsApp must be discussed separately, and not all channels are included by default in all plans.
- Specific results, conversion uplift, price figures, and similar details: the official text does not provide complete verifiable data, and the latest official information should be taken as authoritative.
