Steno is built by a team of technical and legal experts and is positioned to provide reliable court reporting and litigation services in a revolutionary way. Its goal is to transform litigation support into a genuine competitive advantage for forward-thinking law firms.
Purpose and Scope of Services Steno provides a full suite of court reporting and litigation services, covering proceedings of all sizes from complex multi-party cases to high-stakes depositions, and executes strict quality standards. Specific services include: video recording, certified interpreters, equipment rental, complimentary conference rooms (*the original text includes an asterisk; specific conditions are not provided at this time), and same-day delivery options. All services are backed by thorough transcript review to ensure excellent accuracy. Steno states that it has a network of thousands of certified court reporters, which can solve issues of reporter quality or availability.
Platform and Workflow Steno provides modern solutions that integrate seamlessly with user workflows, from remote depositions to comprehensive deposition management. Clients can schedule work, access files, and manage invoices 24/7 through the Firm Dashboard, centralizing every part of the workflow in one place. The interface is intuitive and continuously updated based on user feedback.
Support and Customer Service Steno provides dedicated support with a focus on rapid response. It states an industry-leading average email response time of 15 minutes, and offers dedicated account management and on-call support. Every deposition includes an on-call technical assistant to ensure the proceeding runs smoothly. From scheduling and technical support to exhibit management and training, the Steno team handles everything with its signature hospitality mindset. In addition, users can call to speak with a real person or email concierge@steno.com to avoid filling out forms.
AI Tool Transcript Genius Steno's award-winning AI tool Transcript Genius is provided free with all Steno depositions. Its features include: finding key case insights in seconds; instantly locating key testimony by asking questions; comparing multiple depositions; discovering potentially winning contradictions; generating custom summaries in minutes instead of hours; and easily uploading transcripts from any source. It is officially stated to save hours on every case while uncovering insights that might otherwise be missed.
Financial Solutions Steno provides customized financial solutions to fit law firm needs, whether on a contingency basis or when managing client costs. Its innovative deferred payment option lets users free up cash flow to manage their business and focus on winning cases without worrying about cash flow. It is officially stated that pricing is transparent, interest-free, and not dependent on the amount of recovery, with payment deferred until case settlement.
Technology Products Steno provides an advanced app for Zoom, withseamless exhibit handling and features designed specifically for remote litigation. Its technology solutions are built by Steno's in-house technology team specifically for litigation operations and customized according to user needs. It is officially cited from customer reviews that the Zoom app represents the future direction of remote depositions.
Applicable Scenarios and Limitations Steno is suitable for law firms and legal teams that need litigation support services such as court reporting, remote depositions, deposition management, video recording, interpretation, equipment rental, exhibit management, and training, and is especially suited to teams seeking dedicated account management, rapid response, and flexible payment arrangements.
In terms of limitations, official materials do not provide details such as specific prices, fee breakdowns, coverage areas, service availability limits, standalone use of Transcript Genius, conditions for complimentary conference rooms, contract terms, or technical compatibility; this information is not provided at this time.